Name | Email | Conference ID | Role | Browser | Issue | Steps to Reproduce | Screenshot | Reported On |
David Meyer | DavidMeyer@BISability.com | K620A8ZIBKDDSLK2 | Admin | Firefox 37.0 | Audio Quality | Multiple call in to 1-408-740-6030 PIN: 544683 I could hear the room but they could not hear me. Others calling in could hear the room but they could not be heard. Everyone with problems did not have problems calling via 510-281-1111. | None | 0000-00-00 00:00:00 |
Eric Troth | etroth@yahoo.com | BP8ODOU5CS1S5X7X | Assistant | Chrome 41.0.2272.89 | Microphone control / responsiveness | The Volume Control Slider has not been working properly for months. When I select someone and either boost or decrease their volume, the new setting does not "stick" and returns to default whenever I move to highlight someone else. As I return to the person I just adjusted, even within seconds, I consistently find the volume slider is back to neutral. Frustrating. Has a significant impact on call quality. | None | 2015-05-12 10:11:58 |
Cristina Moon | cristina@powerlabs.io | D94Y0LIX4NW9D3E1 | Assistant | Chrome 42.0.2311.135 | Other | A presenter logged into the web interface and was unable to see the staff chat. | None | 2015-05-12 12:45:03 |
test | testnadeem.akhter.rana@mailinator.com | Y9533CTLL8HX79DO | Admin | Chrome 42.0.2311.135 | Microphone control / responsiveness | test | None | 2015-05-13 05:09:05 |
Aubrey (Maestro) | aubrey@maestroconference.com | 9DGKSBY3JLZVMJY1 | Assistant | Chrome 42.0.2311.135 | Other | No issue. just testing. noticed the button. this is cool. | None | 2015-05-13 10:55:32 |
katarina | katarina@happybones.ca | W1K96KFY0IBJSQRK | Assistant | Safari 8.0.4 | Audio Quality | Echo on the line. We are selectively muting participants, presenter, assistant and hope to resolve. | None | 2015-05-14 06:34:48 |
Queenie Espino | qespino@familyrecoveryresources.com | 97H7R5189JVJWLY0 | Assistant | Chrome 42.0.2311.135 | PIN issues | Hi!
A participant encountered an issue during our 7 Steps to BALM (LOP) call tonight, May 14th. When she dialled
Phone: +1 (408) 520-2444
PIN: 564056
This was the message she received: “This number is no longer in service…”
Could you please give us idea why this happened and what do we need to do to avoid this to happen again. Our participants got discouraged to call back in or redial once they encounter issues.
It would be great if they can easily dial in.
Hoping to hear back from you soon.
Sincerely,
Queenie | None | 2015-05-14 18:01:20 |
Barry Bettman | bbettman@gmail.com | WX08CQ1AB5MHYE7 | Presenter | Chrome 42.0.2311.152 | Display & Sort issues | When softing any column, subsequently clicking on the last entry will not highlight, if I highlight any other entry (except the last one) and then next click on the last entry it will highlight. This is duplicatable, just need to resort and then clicking on last enrty can not hightlight | None | 2015-05-17 10:56:50 |
Barry Bettman | bbettman@gmail.co | WX08CQ1AB5MHYE7 | Presenter | Internet Explorer 11.0 | Display & Sort issues | Only on the IE browser, clicking on myacount in order to login, produces a lot of blank space many blank lines between the top and the bottom with the login in for userid and password. In chrome, it lokks fine where the login in is right below the header. | Screenshot | 2015-05-17 11:17:24 |
Barry Bettman | bbettman@gmail.com | WX08CQ1AB5MHYE7 | Presenter | Internet Explorer 11.0 | Other | On the new Report An Issue feature, there is only one screen shot file that can be attached. I just reported an issue that need multiple screen shots to be reported. Can the Report a feature be upgraded to allow multiple screen shot files sent? FYO, attached if the 2nd screen shot that was to be reported to my prior issue about logging in from IE with the blank lines. Thanks. | Screenshot | 2015-05-17 11:23:51 |
Alfred DePew | adepew@earthlink.net | FX99O8JGWOVBKNA | Presenter | Firefox 37.0 | Audio Quality | There seems to be an echo coming from my line. I dropped off and then called in again, and it was still there, so I am on mute. Luckily it is a call where they are presenting their projects ... so we can work with it today. | None | 2015-05-19 09:41:27 |
Linda Zimmer | mail@lindazimmer.com | G9V3S15QS113GOY | Assistant | Safari 8.0.6 | PIN issues | I have a Vonage phone (212-794 2118) and your system is now for the past 3 weeks saying that it does not recognize my pin #... however I can get through on my cell phone... please advise.... I want to use my phone not my cell to call in | None | 2015-05-19 12:42:00 |
John Howe | PurposeCoach@HoweToTransform.com | G9V3S15QS113GOY | Assistant | Chrome 42.0.2311.152 | Other | PROBLEM: Calls from a Vonage VOIP line are rejected now by Maestro.
Call in (in the US) from a Vonage line, which has worked well up until recently. Now, for the last couple of weeks, after inputting the valid PIN during proper conference hours, Maestro goes silent for 20-30 seconds, then does not recognize the PIN. After 2-3 attempts, Maestro disconnects.
Another Assistant and I both get the same problem. Each of us is able to connect with our cell phones using our same correct PINs. PLEASE CORRECT THIS PROBLEM. (Using MCDialer is not an acceptable work-around, nor is having to use cell phones, whose coverage is unreliable.) | None | 2015-05-19 13:26:55 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | 8WI0JJ1K3IGQWZME | Admin | Chrome 42.0.2311.152 | Other | I am conducting a call that begins at 9:00 AM PDT. There is no music even though the music button is green. How do I get the music to play? | None | 2015-05-20 08:50:03 |
Sylvie | Sylvie.curran@evolvingwisdom.com | ZVH4FD8KO6NC33KE | Admin | Chrome 42.0.2311.152 | Other | We have a recurring conference, where the last few weeks, when the call begins, participants are coming into the call on Public Mic. I know how to adjust this as it occurs -- but what setting needs to be changed so that this is no longer the case for future calls?
| None | 2015-05-20 10:10:00 |
Kim Carpenter | kim@consciousmarketing.com | MQFS01CO6DSTW56T | Admin | Chrome 43.0.2357.65 | Audio Quality | getting a lot of static and weird noises | None | 2015-05-20 14:39:23 |
Elle McSharry | ellement@me.com | PE3D8W22JNSJDHQ1 | Assistant | Chrome 42.0.2311.152 | Disconnection & Responsiveness | Hi, I wanted to report an issue we had on our call today. Our presenter, calling in from Germany using MC dialer, was dropped from the call and unable to get back in. I did contact maestro support and they gave me an alternate number to use. Meanwhile, our presenter called in using a landline and was re-connected successfully after some minutes. Then, about 15 minutes after we started, I too was kicked out of the conference and unable to get back in. We just wanted to check with you to see if you had anything on your end that could explain the issues today? Thanks for any help. Elle | None | 2015-05-21 13:18:20 |
sharon | sharuska@comcast.net | EW0EL93KEGRJ4LNH | Assistant | Chrome 43.0.2357.65 | Other | unable to call in - all circuits are busy and I only have 5 people on my call am unable to moderate ! | None | 2015-05-22 04:39:51 |
Peg Stookey | peg@legacyconnection.com | 2552YVM0EEEFV857 | Admin | Chrome 42.0.2311.135 | Other | Myself and others having trouble getting into call. Getting a business signal. | None | 2015-05-22 04:42:09 |
Ed Britton | ed.britton@gmail.com | D64HLNFKKYN6309 | Admin | Chrome 43.0.2357.65 | Audio Quality | Music fades in and out. | None | 2015-05-23 09:55:41 |
Dan Gauthier | Dan@SpiralPathEnterprises.com | 6HYK1I86XXNECKC5 | Assistant | Safari 8.0.4 | Audio Quality | listen to this call or recording | None | 2015-05-23 10:05:07 |
erin fry | erineileenfry@gmail.com | AJ7EOFREXUWPY5DK | Presenter | Safari 8.0.5 | Other | the music is not stopping even though I turned it off | None | 2015-05-23 10:08:47 |
mason | mason@facultydiversity.org | SYJHAOAUBYF7ASBU | Assistant | Chrome 42.0.2311.152 | PIN issues | I am having a few people that can dial in and I have given then another pin and dial in number and they still can get in. | None | 2015-05-24 17:13:23 |
sara | aad@gmail.com | BT23CWVNHU175EPA | Admin | Chrome 43.0.2357.65 | Display & Sort issues | dasd | Screenshot | 2015-05-25 00:41:51 |
New CONFERENCE FOR REGISTRATION RESPONSIVE PA | s@gmail.com | BT23CWVNHU175EPA | Admin | Chrome 43.0.2357.65 | Data: Renaming and Editing of variable fields, Downloading to Excel | Bug 847: [CI bug list] Incomplete image URL of bug image~~Done
Bug 844: [Bug reporter] "Reported ON" field is not appearing on CI bug list
bug 843: [Idea board] Could not create idea board on QAVM
bug 730: [Profile pop-up] Empty fields are appearing, When there is no data in profile
bug 384 ([Youtube view] Youtube video are not being played for those who login during youtube view) (sara) | None | 2015-05-25 00:43:38 |
Test | test@maestroconference.com | BT23CWVNHU175EPA | Admin | Chrome 42.0.2311.152 | Microphone control / responsiveness | asfasdfa | Screenshot | 2015-05-25 01:27:15 |
new | g@gmail.com | BT23CWVNHU175EPA | Presenter | Chrome 43.0.2357.65 | I wish I had a feature ... | Bug 847: [CI bug list] Incomplete image URL of bug image~~Done
Bug 844: [Bug reporter] "Reported ON" field is not appearing on CI bug list
bug 843: [Idea board] Could not create idea board on QAVM
bug 730: [Profile pop-up] Empty fields are appearing, When there is no data in profile
bug 384 ([Youtube view] Youtube video are not being played for those who login during youtube view) (sara)nooo | Screenshot | 2015-05-25 02:55:36 |
New CONFERENCE FOR REGISTRATION RESPONSIVE PA | s@gmail.com | BT23CWVNHU175EPA | Presenter | Chrome 43.0.2357.65 | I wish I had a feature ... | Bug 847: [CI bug list] Incomplete image URL of bug image~~Done
Bug 844: [Bug reporter] "Reported ON" field is not appearing on CI bug list
bug 843: [Idea board] Could not create idea board on QAVM
bug 730: [Profile pop-up] Empty fields are appearing, When there is no data in profile
bug 384 ([Youtube view] Youtube video are not being played for those who login during youtube view) (sara) | None | 2015-05-25 02:58:23 |
new | s@gmail.com | BT23CWVNHU175EPA | Presenter | Chrome 43.0.2357.65 | Data: Renaming and Editing of variable fields, Downloading to Excel | hhh | Screenshot | 2015-05-25 03:01:42 |
Audrey Seymour | audrey@clearchangegroup.com | 2SU4ZDRO5Y09HZMF | Presenter | Firefox 38.0 | Disconnection & Responsiveness | I was simply leading a meeting, and Maestro dropped me from the call. This happens every so often. I was able to dial in again after two tries. | None | 2015-05-25 17:48:16 |
Audrey Seymour | articles@clearchangegroup.com | 2SU4ZDRO5Y09HZMF | Presenter | Firefox 38.0 | Disconnection & Responsiveness | I just got kicked off again, within 5 minutes of the first time! It never happened twice in one call before. | None | 2015-05-25 17:53:15 |
Audrey Seymour | audrey@clearchangegroup.com | 2SU4ZDRO5Y09HZMF | Presenter | Firefox 38.0 | Disconnection & Responsiveness | Wow, that was unprecedented - I was literally kicked off 3 times during a 90-minute meeting! | None | 2015-05-25 18:40:15 |
hell | s@gmail.com | 1N1HS02W59YG5MOD | Presenter | Chrome 43.0.2357.65 | Data: Renaming and Editing of variable fields, Downloading to Excel | tyr | None | 2015-05-26 03:34:33 |
Amanda Meder | amanda@amandalinettemeder.com | 41HLMNJXI0FTYF6U | Admin | Chrome 43.0.2357.81 | PIN issues | I am having issues with participants calling in tonight - it is saying their pins are not working - What do I do? | None | 2015-05-26 17:26:32 |
Elle McSharry | ellement@me.com | U7EPTPJCF3P5JO | Assistant | Chrome 43.0.2357.81 | Disconnection & Responsiveness | hi, My presenter is calling from the UK
and having trouble staying connected. He was using skype credit
I gave him the UK number to try on his phone. What other options can we try? | None | 2015-06-01 12:10:44 |
Iwanka | mutualaide@gmail.com | 8R7R4H6ZOXA0RR8W | Assistant | Firefox 38.0 | Display & Sort issues | Flashing Control Screen | Screenshot | 2015-06-02 19:09:10 |
sara | s@gmail.com | 50LU4CVSPUSBZ90F | Admin | Chrome 43.0.2357.81 | Data: Renaming and Editing of variable fields, Downloading to Excel | 1.Customer Bug Tracker for CS / Admin on Drupal (Customer / Caller reported bug listing). Download CSV (sara)
http://qavm.wakeupu.net/CIBugList.php
http://qavm.wakeupu.net/SWBugList.php
5.Call ID in SW bug table is null (sara)
6.Call ID in CI bug table is null (sara)
7.Bug ID:
CI
[5/25/2015 12:33:44 PM] Zeeshan Ashraf: http://build.maestroconference.com/ViewList/
[5/25/2015 12:33:54 PM] Zeeshan Ashraf: SW
[5/25/2015 12:33:55 PM] Zeeshan Ashraf: http://social.maestroconference.com/BugList.php
http://social.maestroconference.com/bgax3dcfg.php | Screenshot | 2015-06-03 04:00:48 |
longggggggggggggggggggggggggggggggggggggggggg | lon@gmail.com | 50LU4CVSPUSBZ90F | Admin | Chrome 43.0.2357.81 | Data: Renaming and Editing of variable fields, Downloading to Excel | Long image | None | 2015-06-03 04:17:08 |
yi | yi@gmail.com | 50LU4CVSPUSBZ90F | Presenter | Chrome 43.0.2357.81 | Breakouts, Cues, Tones | r Bug Tracker for CS / Admin on Drupal (Customer / Caller reported bug listing). Download CSV (sara)
http://qavm.wakeupu.net/CIBugList.php
http://qavm.wakeupu.net/SWBugList.php
5.Call ID in SW bug table is null (sara)
6.Call ID in CI bug table is null (sara)
7.Bug ID:
CI
[5/25/2015 12:33:44 PM] Zeeshan Ashraf: http://build.maestroconference.com/ViewList/
http://social.maestroconference.com/bgax3dcfg.php
[5/25/2015 12:33:54 PM] Zeeshan Ashraf: SW
[5/25/2015 12:33:55 PM] Zeeshan Ashraf: http://social.maestroconference.com/BugList.php
http://social.maestroconference.com/bgax3dcfg.php | None | 2015-06-03 04:52:13 |
new | yi@gmail.com | 50LU4CVSPUSBZ90F | Presenter | Chrome 43.0.2357.81 | Data: Renaming and Editing of variable fields, Downloading to Excel | fss | Screenshot | 2015-06-03 04:56:38 |
patricia Keel | patriciakeel@gmail.com | AFOLYD4HWPJVFIL | Admin | Safari 7.1.2 | Other | call will not end | None | 2015-06-03 17:53:03 |
Lindsey King | lindsey@theshiftnetwork.com | G9V3S15QS113GOY | Admin | Firefox 38.0 | Breakouts, Cues, Tones | the chime bell is going off automatically, repeatedly. It has rung at least 10 times now. very distracting! The chimes can be heard in private breakout groups as well as regular breakout groups | None | 2015-06-05 13:53:24 |
Lindsey King | lindsey@theshiftnetwork.com | G9V3S15QS113GOY | Admin | Firefox 38.0 | Breakouts, Cues, Tones | just sent an issue report on chimes going off randomly. I learned that the "entry tones setting" had been not at "default" but at "staff". mystery solved, case closed. | None | 2015-06-05 14:37:21 |
Kim Elpers | mward@pts.org | B98AXF1DWUF1IG2X | Presenter | Firefox 38.0 | Audio Quality | | None | 2015-06-06 16:35:53 |
Dan Gauthier | Dan@SpiralPathEnterprises.com | U4UKDYLAGZ5070V | Admin | Firefox 38.0 | Audio Quality | Listen to conference in progress or listen to recording | None | 2015-06-09 12:45:26 |
Lisa Levinson | lisa@idausa.org | Y2Q953TDDISE3VMU | Presenter | Chrome 43.0.2357.81 | Other | Needs help ASAP! | None | 2015-06-09 16:51:29 |
Sylvie | sylvie.curran@evolvingwisdom.com | ZVH4FD8KO6NC33KE | Admin | Firefox 38.0 | PIN issues | OUR TEACHER IS GETTING THIS MESSAGE:
One moment please, we are calling your party… sorry, this call cannot be connected at this time, please try again later… | None | 2015-06-10 10:35:25 |
Michele W | michele.w@goddessbusinessschool.com | GE5S8XRNY4DH7J2J | Assistant | Firefox 38.0 | Audio Quality | Host using (310) 409-2027 right now has static on the line - off and on | None | 2015-06-10 15:05:59 |
Sonia Urlando | soniaurlando@gmail.com | X7M9HKSH5TNKH11 | Assistant | Chrome 43.0.2357.81 | Disconnection & Responsiveness | Five minutes before the start time of our call, two of our participants connected (appearing on the dashboard) and then dropped off about a minute later, both at the same time.
Let us know if there is something we can suggest to avoid this issue.
- Sonia | None | 2015-06-10 15:57:38 |
Shimona | shimona@shimona.org | Z25YHIURVVUSGDI | Presenter | Chrome 43.0.2357.124 | Other | I have not been able to activate the participant dashboard the past few weeks. The check box next to "Post Message" is no longer there. | None | 2015-06-10 19:22:48 |
shdg | sdjsh@mailinator.com | PDKPMFM17MN4UPZ | Admin | Chrome 43.0.2357.81 | Data: Renaming and Editing of variable fields, Downloading to Excel | ytyt | None | 2015-06-10 23:53:01 |
sara | s@mailinator.com | MCU7LNPV3FSU7QHD | Assistant | Chrome 43.0.2357.124 | Display & Sort issues | hello | None | 2015-06-11 03:01:38 |
Syed Samad | samad@mailinator.com | MCU7LNPV3FSU7QHD | Presenter | Chrome 43.0.2357.124 | Breakouts, Cues, Tones | Testing the Bug Reporting | None | 2015-06-11 03:06:07 |
test bug | zashraf@folio3.com | 1234 | Admin | Chrome 43.0.2357.81 | Microphone control / responsiveness | This is just for testing. please ignore | None | 2015-06-11 03:22:48 |
test bug | zashraf@folio3.com | test | Admin | Chrome 43.0.2357.81 | Microphone control / responsiveness | test bug | None | 2015-06-11 04:26:13 |
sara | s@mailinator.com | PDKPMFM17MN4UPZ | Admin | Chrome 43.0.2357.124 | Data: Renaming and Editing of variable fields, Downloading to Excel | [test] | Screenshot | 2015-06-11 04:33:40 |
Laura Madsen | lauramadsen@shaw.ca | F48V5N6YSGIJBLT | Presenter | Safari 8.0.5 | Audio Quality | Introductory music very fuzzy today -- usually clear! Thx | None | 2015-06-15 16:35:14 |
Laura Madsen | lauramadsen@shaw.ca | F48V5N6YSGIJBLT | Presenter | Safari 8.0.5 | Audio Quality | Introductory music very fuzzy today -- usually clear! Thx | None | 2015-06-15 16:35:21 |
new | d@mailinator.com | 9M9B9DM4W8CEX0K | Assistant | Chrome 43.0.2357.124 | Display & Sort issues | [Test] | Screenshot | 2015-06-16 06:14:10 |
cyndi waldrup | cynthiagoerigwaldrup@gmail.com | SXQ1C795TWIABWC | Presenter | Chrome 43.0.2357.124 | PIN issues | Someone calling in said - that it told them their email was invalid...? Why did that happen? | None | 2015-06-16 18:30:17 |
Brandy Arana | CUP@provcorp.com | QJ7TUEAQYID9SO0K | Presenter | Chrome 43.0.2357.124 | Other | I just want to let support know that the screenshare link for the maestro screenshare did NOT go to the registrants of the class... We had to send it out separately. As you can see from the screenshot, we do have our setting set-up correctly. | Screenshot | 2015-06-18 12:22:31 |
Penny Hazen | pshazen@gmail.com | Y5QUE5SVEC8XDBQT | Admin | Firefox 37.0 | Other | Help | None | 2015-06-23 17:07:23 |
Samad | samad.bukhari@maestroconference.com | 1YDCJPYEXI5K2S9X | Presenter | Chrome 43.0.2357.130 | Breakouts, Cues, Tones | [Testing] This is a test bug. Please ignore. Thank you. | Screenshot | 2015-06-24 00:22:32 |
Elaine | elaine@hansen-rd.com | LX9036G7YLHWDV | Admin | Chrome 43.0.2357.130 | Audio Quality | About half way thru the call, the sound volume dropped for everyone. It bounced back briefly. BUT we had to finish the call by shouting into the mic and making sure everyone was on the highest volume when speaking in the large group. A couple of times as people were speaking on the large mic we heard a few seconds of increased volume and it quickly returned to a low level volume - despite what the dashboard showed the volume setting to be. | None | 2015-06-24 09:51:15 |
laura Madsen | lauramadsen@shaw.ca | 9UUPQZEFK6P118SO | Presenter | Safari 8.0.5 | Audio Quality | Everything is being echoed on our call right now. A big "ping" noise -- and then 3 out of the 4 of us are echoing!!! Terrible! | None | 2015-06-24 16:33:27 |
Laura | lauramadsen@shaw.ca | GHD6G7K8QJHO38CX | Presenter | Safari 8.0.5 | Disconnection & Responsiveness | I am the presenter and unable to get on the call. it just rings and rings!!!! | None | 2015-06-27 14:02:13 |
Laura | lauramadsen@shaw.ca | GHD6G7K8QJHO38CX | Presenter | Safari 8.0.5 | Audio Quality | the sound is breaking up and unclear | None | 2015-06-27 14:06:09 |
mair alight | mair@mairalight.com | QBYC1ULRJBT8YX68 | Presenter | Chrome 43.0.2357.125 | Breakouts, Cues, Tones | chime tones did not sound | None | 2015-06-29 19:22:18 |
Frank Schweigert | fschweigert@columbusorg.com | DYYHW1YHSCEI1C3S | Presenter | Firefox 38.0 | Audio Quality | Reports of static and echo by participants using our 800 line | None | 2015-06-30 06:10:52 |
Liz Pallatto | lizpallatto@gmail.com | U0GQQYHGPDRAL200 | Admin | Chrome 42.0.2311.153 | Microphone control / responsiveness | We are having problems with echoing.
| None | 2015-06-30 15:35:58 |
Gwenda Joyce | gwenda@artambassador.net | X5FESVMM5YBI074S | Presenter | Firefox 38.0 | Audio Quality | I cannot turn off the Music when I enter the conference or start to speak! | None | 2015-07-04 12:07:11 |
sara | sara@mailinator.com | ZNV527VYPU4R96QN | Assistant | Chrome 43.0.2357.130 | Breakouts, Cues, Tones | [Test] | None | 2015-07-06 04:20:39 |
sara | sara@mailinator.com | ZNV527VYPU4R96QN | Assistant | Chrome 43.0.2357.130 | Microphone control / responsiveness | new test | None | 2015-07-06 04:22:06 |
test | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Admin | Chrome 43.0.2357.130 | Microphone control / responsiveness | test | None | 2015-07-07 03:15:38 |
nadeem | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Admin | Chrome 43.0.2357.130 | Microphone control / responsiveness | test | None | 2015-07-07 03:39:11 |
test | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Presenter | Chrome 43.0.2357.130 | Microphone control / responsiveness | test | None | 2015-07-07 03:39:56 |
Test Bug | sbukhari@mailinator.com | CWTO7BMATF5ROEWG | Presenter | Chrome 43.0.2357.130 | Breakouts, Cues, Tones | [Test Bug] | None | 2015-07-07 03:41:05 |
test | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Admin | Chrome 43.0.2357.130 | Microphone control / responsiveness | test | None | 2015-07-07 04:37:04 |
jz | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Admin | Chrome 43.0.2357.130 | PIN issues | tet | Screenshot | 2015-07-07 04:37:50 |
mustufa | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Presenter | Chrome 43.0.2357.130 | Microphone control / responsiveness | test | Screenshot | 2015-07-07 04:45:40 |
zeeshan | zashraf@folio3.com | 1234 | Admin | Chrome 43.0.2357.130 | Microphone control / responsiveness | TEST bug | None | 2015-07-07 04:54:00 |
Mus | testnadeem.akhter.rana@mailinator.com | U6KJ2FYEDYG2SPYW | Admin | Chrome 43.0.2357.130 | Breakouts, Cues, Tones | BO | Screenshot | 2015-07-07 04:56:09 |
Zeeshan | zashraf@folio3.com | 1234 | Admin | Chrome 43.0.2357.130 | Other | Testing OS from mac | None | 2015-07-07 05:03:43 |
Jay Corrales | jay@theshiftnetwork.com | O6HYPFHQ1ZS8TQ8 | Admin | Chrome 43.0.2357.130 | Breakouts, Cues, Tones | Entryway is not working. Entryway was turned on in Settings from the Maestro dashboard. When new callers joined, they were placed directly into the main room. | None | 2015-07-07 14:38:44 |
Nikki Hayes | nikkihayes@hotmail.com | L7HOIUCMJE2CMYN | Admin | Internet Explorer 11.0 | Display & Sort issues | http://snag.gy/BO6mB.jpg | None | 2015-07-07 17:54:38 |
Alan Roby | alan@billbaren.com | CGZN5P7GHT5QITIY | Presenter | Chrome 43.0.2357.132 | Other | I cannot get the music to turn off. And even if I change the conference settings to no music and re-start the call, the music is still on. I have a call at 11 am and this has got to be resolved before then. Please advise. Thanks. | None | 2015-07-08 07:12:59 |
Alain Herriott | alainh@me.com | XRH1GBE7C428ABCC | Presenter | Safari 8.0.7 | Disconnection & Responsiveness | Unable to call on participants | None | 2015-07-13 12:10:29 |
Jon Benfer | jbenfer@arbinger.com | NHOUBWDXKLB5Q0 | Presenter | Firefox 39.0 | Other | Flash is unsecure. Plan to fix it? | None | 2015-07-14 07:30:48 |
Zeeshan Ashraf | zashraf@folio3.com | MITGKJHPGKDG20QM | Admin | Chrome 43.0.2357.132 | Other | Test Bug reported from conductor interface | None | 2015-07-15 03:36:49 |
Diego Rodriguez | sekhmet@gmail.com | 39EURJ2QHHVXG753 | Admin | Safari 8.0.7 | Other | Conductor interface took 4 minutes to load (just doing a normal reservationless event) | None | 2015-07-15 05:37:26 |
Luciano DiMarino | luciano@leapzonestrategies.com | P377UCZQ4HOGWVT9 | Assistant | Firefox 39.0 | Other | Your hold music in not ideal. Has too many dull moments and you can NOT hear music making it confusing for clients. | None | 2015-07-23 11:22:59 |
Angela Goodeve | angela.goodeve38@gmail.com | P1ZRJUPVTOELXPB | Presenter | Firefox 39.0 | Other | Set up as social webinar, but did not see for webcam for either my participant or myself as a Presenter. It was also not clear how to set up recording, and if participants could access online only rather than phone and online?? | None | 2015-07-24 14:32:25 |
Zeeshan | zashraf@folio3.com | 1234 | Admin | Chrome 44.0.2403.107 | Other | Test Bug | None | 2015-07-27 03:16:12 |
Linda Bark | lbark7777@aol.com | DFX5P0W6Q7K5AVO | Presenter | Safari 6.1.4 | Other | 2 out of 4 people feel off the call | None | 2015-07-30 17:31:28 |
Linda Bark | lbark7777@aol.com | DFX5P0W6Q7K5AVO | Presenter | Safari 6.1.4 | Other | 2 more people feel off the call at 5:34pm | None | 2015-07-30 17:38:34 |
Colleen | colleen@theshiftnetwork.com | SOZ99CVLYIZUQNS0 | Admin | Firefox 39.0 | Disconnection & Responsiveness | About 8 persons were dropped, plus 4 a bit earlier.... during the call. when we called back in we went directly into conference and not to green room as Presenters and Assistants..... also participants dropped... and our webcast.... All back now but just wanted to let you know. Thank You. | None | 2015-07-30 17:44:21 |
Jamie | Jamie.Cawthon@evolvingwisdom.com | PJL053CETQ6L3F6P | Admin | Firefox 39.0 | Disconnection & Responsiveness | We have had multiple presenters, assistants and participants disconnected from our calls. It has happened on two different occasions so far in our calls in the last 20 minutes. Please help. | None | 2015-07-30 17:44:56 |
Sherri Pula | joyeveryday@sympatico.ca | YFO0JLATF5L2PJI8 | Admin | Safari 7.1.7 | Disconnection & Responsiveness | Eileen Malo call 7/30/15 5pPT. 6 people dropped off including one of the hosts about 30-40mins into the call. There was a complaint by one of the participants that she was kicked off the call 3x - a challenge in a meditative context. | None | 2015-07-30 18:28:20 |
Sherri Pula | joyeveryday@sympatico.ca | YFO0JLATF5L2PJI8 | Admin | Safari 7.1.7 | Other | Client reported that two people tried to register with the link from the client webpage and were unable to register. The client tested the link and it worked. Both clients were from Arizona and tried to register earlier today, Thurs July 30. | None | 2015-07-30 18:54:24 |
Robin | rcstreichler@yahoo.com | XXJXIIAXT224CI | Admin | Safari 5.1.9 | Other | Suddenly half the people got dropped off the call including the presenter - they called back in right away, but why did that happen? The screen shot shows them just after they called back, but it was weird... | Screenshot | 2015-08-03 15:06:11 |
Aubrey (Maestro) | aubrey@maestroconference.com | CLBP8PNUZ8VP7LMD | Assistant | Chrome 44.0.2403.125 | Breakouts, Cues, Tones | Early in the call, constant playing of the bell audio cue. Please check who was doing that at around this timestamp time. thanks! | None | 2015-08-03 16:05:58 |
Noman | nomang@gmail.com | VUKLU5XME2ZVMB5V | Presenter | Chrome 44.0.2403.125 | Other | special offer is not being showing even these are enabled from conference and participants are also selected . it says no caller selected , while it is selected | Screenshot | 2015-08-06 20:01:44 |
Aubrey (Maestro) | aubrey@maestroconference.com | SKV61AUBWPSWWUXF | Presenter | Chrome 44.0.2403.130 | Disconnection & Responsiveness | SW and CI not running okay today. had all selected, and moved to green room, and only one moved into green room. SW does not refresh the caller profile pics and lists correctly | None | 2015-08-07 11:15:34 |
Eric | evoleader1-callhost@yahoo.com | SKV61AUBWPSWWUXF | Assistant | Chrome 44.0.2403.107 | Breakouts, Cues, Tones | we tested moving to green room and back to original breakout, noticed that there is latency and still shows 3 of us on call in breakout number count column when actually only 2 of us, Aubrey already made the screenshot | None | 2015-08-07 11:30:24 |
Cynthia James | cynthia@cynthiajames.net | G9K3VPL2F0G4JUWZ | Presenter | Safari 8.0.7 | Audio Quality | The callers are all echoing | None | 2015-08-10 17:12:17 |
sameen | dsameen@folio3.com | 5JEPMZMVYDYJ9GMA | Admin | Chrome 44.0.2403.130 | I wish I had a feature ... | abc | None | 2015-08-11 00:32:44 |
durray | sasa@gmail.com | 5JEPMZMVYDYJ9GMA | Admin | Chrome 44.0.2403.130 | PIN issues | asasa | Screenshot | 2015-08-11 00:36:19 |
sara | sara@mailinator.com | C0K0GJ2K2TJYMKFM | Admin | Chrome 44.0.2403.130 | Breakouts, Cues, Tones | new | Screenshot | 2015-08-11 01:08:18 |
Sherri Pula | joyeveryday@sympatico.ca | 2UM2C5TFEJEYDX64 | Admin | Safari 6.1.6 | Other | Recorders were assigned to named breakouts with presenters and hosts. Once ppts were assigned by hand raise and then moved into breakouts, the recorders somehow jumped out of their respective breakouts and ended up grouped together with the Assts. Sorry, no screenshot:( | None | 2015-08-11 12:43:30 |
Matin Gold | marsgold@gmail.com | GXB3EQ0NEUGFJXR | Admin | Chrome 44.0.2403.130 | Other | Cannot hear any of the team on the call | None | 2015-08-12 10:09:30 |
Jennah Synnestvedt | jennah@jennah.com | APHX7C42JAS80EWS | Presenter | Firefox 39.0 | Microphone control / responsiveness | The music is not turning off... | None | 2015-08-14 08:11:16 |
Ben Roberts | ben@conversationcollaborative.com | CLBP8PNUZ8VP7LMD | Admin | Chrome 44.0.2403.155 | Other | SW google forms not working for some in IB | None | 2015-08-17 15:48:15 |
patricia Keel | patriciakeel@gmail.com | K4VNYU09KXBMHIP | Presenter | Safari 7.1.7 | Disconnection & Responsiveness | | None | 2015-08-17 17:24:40 |
Nichole | nschlec@gmail.com | OMN311WHM07440GQ | Admin | Firefox 40.0 | Other | Launched a call, screenshot section popped up. On entry tone settings, clicked a different option instead of all and I got the error shown in the screenshot. | Screenshot | 2015-08-25 11:06:35 |
Claire | claire@berniesanders.com | 93J938KJ8X0O27E6 | Presenter | Chrome 44.0.2403.125 | Audio Quality | | None | 2015-08-25 17:03:58 |
new | squreshi@folio3.com | F9OI1RVTDWCPTBZ | Presenter | Chrome 44.0.2403.157 | Breakouts, Cues, Tones | new | Screenshot | 2015-08-26 06:05:37 |
sara | squreshi@folio3.com | F9OI1RVTDWCPTBZ | Assistant | Chrome 44.0.2403.157 | Data: Renaming and Editing of variable fields, Downloading to Excel | | None | 2015-08-26 06:10:22 |
diane | diane@designbizblueprint.com | Q20E706Z4NSJRHT | Admin | Firefox 40.0 | Other | we need more lines asap | None | 2015-08-26 13:30:31 |
Claire | claire@berniesanders.com | K875LNE2D8TBF3N | Presenter | Chrome 44.0.2403.125 | Audio Quality | Music in and out. static. | None | 2015-08-26 17:00:56 |
Ahsan | ahsanali.sheikh@gmail.com | 72NRS7AB25X5V3 | Presenter | Chrome 44.0.2403.157 | Breakouts, Cues, Tones | i duunnooo | None | 2015-08-27 04:24:02 |
Sherri | joyeveryday@sympatico.ca | CTS4O39Q83C322LB | Admin | Chrome 42.0.2311.152 | Audio Quality | Webphone: Sound was warbly at 1:08/1:09pPT on Aug 27/15. Account: liongoodman@gmail.com | None | 2015-08-27 13:20:36 |
sara | squreshi@folio3.com | JD5ILGT0L5TZ7Q1J | Assistant | Chrome 44.0.2403.157 | Microphone control / responsiveness | regergegrn egerg erg | Screenshot | 2015-08-28 08:21:05 |
Eric Troth | evoleader1-callhost@yahoo.com | GOO4J8832X5PKRFU | Presenter | Chrome 44.0.2403.157 | Audio Quality | We seemed to have a lot of echoes today. This is a small group that has met weekly for a year and a half so I have a pretty good sense of how it usually goes and this stood out as much more problematic. I have told people about the problems of speakerphones and needing to self mute. What was confusing to me is seeing mics light up green, for being the source of sound, when those people told me "No, not me, I was on mute." Two of us also had problems with our PINs when trying to get on so I wonder if there was some kind of shift with the telecoms providers. | None | 2015-08-29 09:50:59 |
Brad | brad.perkins@evolvingwisdom.com | IPTCOS3H83W5J1BX | Assistant | Firefox 40.0 | Other | We are hearing reports that Chrome is not working for our conference in progress. Can you look into it and let me know? Thanks. | None | 2015-08-29 10:28:44 |
Sherri | joyeveryday@sympatico.ca | 3KUMYBQB9YXIL0P | Admin | Safari 6.1.6 | Disconnection & Responsiveness | I got dropped off the call 3X tonight. Once after the YouTube incident, once after the call in the Green Room and once when I was moving a ppt from a private breakout (-26-) back into her breakout (13).
| None | 2015-08-30 19:10:40 |
Ben Roberts | ben@conversationcollaborative.com | CLBP8PNUZ8VP7LMD | Admin | Chrome 44.0.2403.157 | Breakouts, Cues, Tones | Could not move presenters into the green room at the end. Screen was locked. | None | 2015-08-31 17:07:15 |
Barry Bettman | bbettman@gmail.com | GJA13FVBK9XDSF6A | Admin | Chrome 44.0.2403.157 | Other | Right now as we are on a live conference, Many of the participant names are the same but have different pins. The same names show up on both the CI and SW. However these are different people. It seems to be a bug in the system that needs immediate attention. I am emailing Aubrey the caputre file to see the data. | None | 2015-09-01 11:12:30 |
Barry Bettman | bbettman@gmail.com | VI5I4Y9YGQ62GD | Admin | Chrome 44.0.2403.157 | PIN issues | No emails reminder went out for this conference. On another conference I received the email 12 hour after the 24 hour reminder. | None | 2015-09-02 09:09:33 |
Dan | Dan@SpiralPathEnterprises.com | 6HYK1I86XXNECKC5 | Presenter | Safari 8.0.7 | Audio Quality | Static on current call | None | 2015-09-05 10:19:56 |
sara | sara@mailinator.com | X8YVRBY4LW973OQK | Admin | Chrome 45.0.2454.85 | Display & Sort issues | | None | 2015-09-10 05:32:39 |
Barry Bettman | bbettman@gmail.com | FASEZ4GMH0YS1CHK | Admin | Chrome 45.0.2454.85 | Disconnection & Responsiveness | One of the participants had this dial in number 530-216-4294 assigned to them. She called several times and got a busy signal. | None | 2015-09-10 11:32:49 |
Maura Rawn | maura@schooltransformation.com | K7JROKYRWDPSK4ER | Assistant | Internet Explorer 11.0 | Disconnection & Responsiveness | Callers were getting "call not available" type messages - took numerous tries to get the call to engage so the PIN could be entered | None | 2015-09-10 17:57:58 |
Sherri Pula | joyeveryday@sympatico.ca | KA7NPRTXZW4KS7OM | Admin | Safari 6.1.6 | Other | Kevin Mills (from this call) did not receive his reminders for this call. We checked his email and it appears correct. Any ideas what might be happening? The asst in the call just deleted and re-entered his name and email hoping that might work. | None | 2015-09-11 09:30:25 |
Summer Bock | support@Summerbock.com | N2BPZW9SEQNTLLHT | Presenter | Chrome 45.0.2454.85 | Breakouts, Cues, Tones | Several of our breakout groups shared with us that they were able to hear other break out groups, but the people could not hear them! Yikes.
Also, several people who were in a group were dropped from the group and had to be added back again during the break out session.
We are hosting a cleansing program as our test of Maestro and have continued to have these issues with the break out groups. We would appreciate any help you can offer.
We have 5 more sessions coming up over the next two weeks, so we really want to have this resolved ASAP.
We are in a trial...we keep trying but so far the technology is not quite where we need it to use with our larger programs.
Thank you,
Cyndi | None | 2015-09-11 18:33:48 |
sameen | sasa@gmail.com | G0RIH9NHCKN0KT1H | Admin | Chrome 45.0.2454.85 | Breakouts, Cues, Tones | ss | Screenshot | 2015-09-16 04:10:38 |
Sherri | joyeveryday@sympatico.ca | 6UOVNMBIRZ8EC5VM | Admin | Chrome 45.0.2454.85 | Disconnection & Responsiveness | Using Webphone, the Presenter dropped from the call at approx 9:20amPT. | None | 2015-09-19 09:46:11 |
Sherri | joyeveryday@sympatico.ca | 6UOVNMBIRZ8EC5VM | Admin | Chrome 45.0.2454.85 | Disconnection & Responsiveness | Presenter was disconnected from webphone at about 9:20amPT. She dialed back in by telephone. She tried webphone again after the lunch break at 12pmPT and got the spinning beach ball. She was in Chrome and did not experience any blips in the Conductor Interface when the webphone disconnected at 9:20amPT :(
I really want the webphone to be working;)
The other thing that happened is that I have been bumped off of the call twice today from my landline and had to dial back in. Is that my telephone service provider? I dialed in using the number 949-202-1057 | None | 2015-09-19 12:46:43 |
toni | toni@trueselftotalhealth.com | 7KB7YRMTCWE2ESW3 | Presenter | Safari 8.0.4 | Audio Quality | There were four of us on the call. Two of us had phones with earbuds/headphones and received feedback or echoes of what we were saying. I took them out...still did not help. I had to abandon the call. What is the problem? | None | 2015-09-23 13:07:20 |
Raeanne | raeanne@missiondrivenadvisor.com | LLGQ3BCI2TXW6EQ | Admin | Chrome 45.0.2454.99 | Disconnection & Responsiveness | used the call in number and PIN to get on a call, but it disconnected right away | None | 2015-09-24 09:27:19 |
saba | saba.craig0@gmail.com | YRYZC5JWLI5US1M3 | Admin | Safari 8.0.7 | PIN issues | please check that the pin for my participants work.
I have had a lot of problems, the call starts in 25 minutes
| None | 2015-09-24 11:39:26 |
Tori Hartman | tori@torihartman.com | DM8KTEACQZ99SW3B | Presenter | Firefox 41.0 | Breakouts, Cues, Tones | breakout tones not working, I have someone calling in from bellfast and there is terrible sound. | None | 2015-09-27 09:44:51 |
Linda Bark | lbark7777@aol.com | OWGKKESV8SNE05YT | Presenter | Safari 6.0.5 | Disconnection & Responsiveness | I was dropped off the call 2 times tonight. Last night at 3pm Pacific, I could not access the dashboard and I tried 3 different servers and could not get on and had students on the line and I could not do the dashboard so I could not get myself out of the green room or turn off the music. It was terrible. I was able to teach a class at 4:30pm PACIFIC with no problem. What happened at 3pm? | None | 2015-09-29 19:21:05 |
sara | sara@mailinator.com | D13P1CP9CUQVJW | Admin | Chrome 45.0.2454.101 | Breakouts, Cues, Tones | no steps | Screenshot | 2015-09-30 00:49:39 |
Carmen Culver | cculver@columbusorg.com | GUYDMIKG1L8JVAN6 | Assistant | Internet Explorer 11.0 | PIN issues | One of our registered callers can not get on the call, they had tried several of the numbers and several different PINS. her name is Molly Rindock. Can you please advise what to do? | None | 2015-09-30 06:54:41 |
cpouteau35@gmail.com | mariepierrediesanchez@hotmail.fr | SYYXRB66WJXKN0FP | Presenter | | Breakouts, Cues, Tones | Hello
the participants complain a LOT about bad sound, cuts when I speak; It use to have the same problem with my last class from marche to june. What can be done? how to have a better sound and gve class in good conditions? Thank you | None | 2015-10-01 13:02:14 |
cpouteau35@gmail.com | mariepierrediesanchez@hotmail.fr | SYYXRB66WJXKN0FP | Presenter | | Breakouts, Cues, Tones | Hello
the participants complain a LOT about bad sound, cuts when I speak; It use to have the same problem with my last class from marche to june. What can be done? how to have a better sound and gve class in good conditions? Thank you | None | 2015-10-01 13:02:55 |
cpouteau35@gmail.com | mariepierrediesanchez@hotmail.fr | SYYXRB66WJXKN0FP | Presenter | | Breakouts, Cues, Tones | Hello
the participants complain a LOT about bad sound, cuts when I speak; It use to have the same problem with my last class from marche to june. What can be done? how to have a better sound and gve class in good conditions? Thank you | None | 2015-10-01 13:03:21 |
cpouteau35@gmail.com | mariepierrediesanchez@hotmail.fr | SYYXRB66WJXKN0FP | Presenter | | Breakouts, Cues, Tones | Hello
the participants complain a LOT about bad sound, cuts when I speak; It use to have the same problem with my last class from marche to june. What can be done? how to have a better sound and gve class in good conditions? Thank you | None | 2015-10-01 13:03:40 |
cpouteau35@gmail.com | mariepierrediesanchez@hotmail.fr | SYYXRB66WJXKN0FP | Presenter | | Breakouts, Cues, Tones | Hello
the participants complain a LOT about bad sound, cuts when I speak; It use to have the same problem with my last class from marche to june. What can be done? how to have a better sound and gve class in good conditions? Thank you | None | 2015-10-01 13:11:30 |
Jen | jen@permiekids.com | BI2QA0U0AZ3Q9OK4 | Admin | Firefox 40.0 | Disconnection & Responsiveness | I am in the middle of a conference and I keep seeing the message "Meeting is staring soon" and it is cutting in/out and not allowing me to show videos or screenshare. | None | 2015-10-01 16:26:11 |
Dan Gauthier | Dan@Earthtribe.com | 6HYK1I86XXNECKC5 | Admin | Safari 8.0.7 | Audio Quality | we are experiencing static and poor audio quality on a call in progress | None | 2015-10-03 10:24:03 |
chad | Chad@forrestpg.com | FRCCGXKJGBQJ447 | Admin | Safari 9.0 | Disconnection & Responsiveness | Cant get on call line and nor can any of my attendees | None | 2015-10-05 09:10:55 |
sameen durray | dsameen@folio3.com | 7ACQZ7YXP4C0YSU | Admin | Chrome 45.0.2454.101 | PIN issues | pin etc | Screenshot | 2015-10-06 01:13:44 |
saman | sam_rajouri@hotmail.com | 7ACQZ7YXP4C0YSU | Admin | Chrome 45.0.2454.101 | Microphone control / responsiveness | etc | None | 2015-10-06 01:14:53 |
saman | dsameen@folio3.com | 7ACQZ7YXP4C0YSU | Presenter | Chrome 45.0.2454.101 | Audio Quality | hello | None | 2015-10-06 03:21:31 |
durray | dsameen@folio3.com | R1CF63FRZTUX6YPE | Admin | Chrome 45.0.2454.101 | Breakouts, Cues, Tones | sameen | None | 2015-10-06 05:44:24 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | L1HYFP74G3NWUAUU | Admin | Chrome 45.0.2454.101 | Microphone control / responsiveness | One of our participants cannot be heard: Russell Mitchell-Walker. | None | 2015-10-06 08:48:54 |
Sylvie | sylvie.curran@evolvingwisdom.com | IPTCOS3H83W5J1BX | Admin | Chrome 45.0.2454.101 | Disconnection & Responsiveness | What is wrong for these ppl?
Eugenie - genie.nuttall@gmail.com - Nassau (Incoming)
-1h 36m 16s - Calling with Skype was not possible - the call went through but Claire never came through, however I had great success with the webcast. Thank you, Claire for sharing so much wisdom with me and challenging me to live my very best life. And for allowing the communication with the wonderful women on this course. With my very best love, Eugenie
Sharon D - dudwilk29@yahoo.com - Port Saint Lucie, Florida (Incoming)
-1h 39m 44s - Folks, I was and am still not able to access the conference via the phone. The response is that the moderator has not yet entered the call.
Our call has successfully been under way since 5pm PT! | None | 2015-10-07 18:47:14 |
sameen | dsameen@folio3.com | MVS9F5BHZI0D2H6M | Admin | Chrome 45.0.2454.101 | Audio Quality | low | Screenshot | 2015-10-08 04:35:07 |
sandy | sjohnson@nexcareer.com | 7AHR5PONYCQ2LFO6 | Presenter | Chrome 45.0.2454.101 | Other | How do I turn the music off to start the presentation | None | 2015-10-14 09:25:05 |
Katie | KatieM@spiritrock.org | 878C1CT1SYEJXIVS | Admin | Chrome 45.0.2454.101 | Microphone control / responsiveness | I can not hear the music or the participants - URGENT | None | 2015-10-14 17:53:53 |
Katie | KatieM@spiritrock.org | 878C1CT1SYEJXIVS | Admin | Chrome 45.0.2454.101 | Microphone control / responsiveness | Neither I nor the main presenter are able to hear the participants. Call is currently in process | None | 2015-10-14 18:11:44 |
Jen | jen@permiekids.com | YINRUCLOQ10XXL | Admin | Firefox 41.0 | Disconnection & Responsiveness | Client trying to use the webphone in Thailand has been waiting for over 10 minutes for it to connect. This is after trying once before and waiting for over 5 minutes for it to connect. | None | 2015-10-21 03:24:17 |
Alejandra Siroka | alejandra.siroka@gmail.com | 0WBW3WDFPWCYESX9 | Presenter | Firefox 41.0 | Microphone control / responsiveness | i cannot turn the music off! help! | None | 2015-10-26 10:10:07 |
Rachel | remt8@hotmail.com | 1O60RA662J7ONIZV | Assistant | Firefox 41.0 | Disconnection & Responsiveness | The presenter and assistant were dropped. The audio went out first, and then we were dropped from the call. It happened with the presenter first, and then a minute later to the assistant. The participants were not effected. | None | 2015-10-27 10:43:11 |
Sherri Pula | joyeveryday@sympatico.ca | 90JPPG5F9QE3A7A6 | Admin | Safari 6.1.6 | Other | At the end of the call at approx 6:03pmET, both Jade (Shambhala host) and myself had a pop up that said our internet was disconnected. We had asked people to press 2 if they wanted to stay on to continue in a breakout. No 2s appeared, then the CI went crazy - the mics went public, we were out of the green room and back in the main room (independent of pressing any buttons), I had to keep changing our mics back to bo only and putting us (3 presenters) back in the green room. Then a bunch of 2s appeared and by the time I got to them, most of them had dropped off of the call. | None | 2015-10-27 18:21:36 |
Barry Bettman | bbettman@gmail.com | LZQXZVYZMIVNTXA | Presenter | Chrome 46.0.2490.80 | Disconnection & Responsiveness | Several of the presenters and assistants on the CI had server error messages. Please verify the issue. Thanks, | None | 2015-10-27 18:54:14 |
River Beck | river@350.org | QOVWZFUI05N2SKC | Presenter | Chrome 46.0.2490.71 | I wish I had a feature ... | music wouldnt stop playing | None | 2015-10-29 01:41:30 |
toni | toni.f@dvmelite.com | J20592DCWD21968F | Presenter | Chrome 46.0.2490.71 | Audio Quality | There is a lot of crackling on this call. | None | 2015-11-03 08:33:56 |
Nadirah | nadirah@theshiftnetwork.com | V0S59TG17C957G1 | Admin | Chrome 46.0.2490.80 | Microphone control / responsiveness | I adjusted the mic volume for myself and for another presenter on a call. But the mic volume continually reset itself back to the mid rate (which was too low for many of our participants). | None | 2015-11-10 13:24:07 |
Barry Bettman | bbettman@gmail.com | 19MIEDDS4Y1Y22CO | Presenter | Chrome 46.0.2490.86 | Display & Sort issues | Screen Share shows ©2015 MaestroConference overlaying the shared screen (in this case the power point slides being shown from the presnter) image shown on the screen. In this image attached mc screen share 1 copyright.png it shows the ©2015 MaestroConference in the middle of the screen. | Screenshot | 2015-11-18 17:18:48 |
Barry Bettman | bbettman@gmail.com | 19MIEDDS4Y1Y22CO | Admin | Chrome 46.0.2490.86 | Display & Sort issues | Previous reported: Screen Share shows ©2015 MaestroConference overlaying the shared screen (in this case the power point slides being shown from the presnter) image shown on the screen. In this image attached mc screen share 1 copyright.png it shows the ©2015 MaestroConference in the middle of the screen.
--
Attached is the imahge mc screen share 2 copyright.png which is shown scroll down where the ©2015 MaestroConference i is in the middle of the screen.
It seems to me that the ©2015 MaestroConference notice should be removed as it really is not part of the presenters content | Screenshot | 2015-11-18 17:21:22 |
Barry Bettman | bbettman@gmail.com | 19MIEDDS4Y1Y22CO | Admin | Chrome 46.0.2490.86 | Other | This Report an Issue tool only allow 1 screen shot file to be attached. It need to allow multiple screen shot files to be attached.
In addition, this Report and Issue tools need to cc the email address provided too.
Thanks for the feature updates. | None | 2015-11-18 17:23:32 |
folio3 | sara@mailinator.com | PV55N4TYEZVA3CZT | Admin | Chrome 46.0.2490.86 | Data: Renaming and Editing of variable fields, Downloading to Excel | Testing | Screenshot | 2015-11-20 00:16:38 |
tori | tori@torihartman.com | LYR3OBJPA7PTFP9J | Presenter | Firefox 42.0 | Audio Quality | High pitched squeels were intermittent in various groups. People dropping... ty | None | 2015-11-22 10:46:44 |
Audrey Seymour | audrey@clearchangegroup.com | YOPBR436BS5CHHEY | Presenter | Firefox 42.0 | PIN issues | My PIN does not work for this conference - both weeks so far, I just get a fast busy signal and need to use a student pin to get in. | None | 2015-11-23 16:07:48 |
Sandy Sue Rector | balanceyourlife@cox.net | 6BHBJNDMZCDY9PI | Presenter | Safari 6.1.6 | Disconnection & Responsiveness | | None | 2015-11-23 17:44:17 |
Amy Isakov | amyi@theshiftnetwork.com | QNEBJ92S9A4MK9LU | Assistant | Safari 9.0.1 | Disconnection & Responsiveness | Everyone got kicked off the line! thought you should know. | None | 2015-11-24 17:56:42 |
Amy | amyi@theshiftnetwork.com | 2UK7T90CTFO0725 | Admin | Safari 9.0.1 | Other | Hi There, I was relying on the MC Webphone for a presenter and he got stalled out with it saying "connecting..." | None | 2015-12-02 16:59:08 |
Brandon | brandon@optimalwellnesslabs.com | EVUIE13XTP7AB2BD | Assistant | Safari 9.0.1 | Audio Quality | There is a bing everytime someone joins the call. Why is this happening? | None | 2015-12-03 11:26:38 |
Mary Mackenzie | mary@nvcacademy.com | EBXK1MZM37RT3T3O | Presenter | Firefox 42.0 | Other | | None | 2015-12-05 07:17:22 |
Joanna Garritano | joannagarritano@gmail.com | 9GVK0DHDVBMWCMMG | Presenter | Safari 8.0.5 | Other | I am unable to hear the opening music, and no one can hear my voice. I can connect to the call but it is just dead space. | None | 2015-12-05 23:07:26 |
Sandra | sandra@mydivineblueprint.com | Q1JDV40C3KK30SUU | Presenter | Firefox 42.0 | Other | music is set to be on before the conference right now and it is silent | None | 2015-12-06 05:55:38 |
Sherri | joyeveryday@sympatico.ca | N9QGXO37WPBNG211 | Admin | Safari 6.1.6 | Audio Quality | There is no sound. No one can hear anyone. All mics are open in the Main Room. No sound. | None | 2015-12-06 12:28:59 |
Kristopher Dillard | kris@releasetechnique.com | P9NUX8Y881U7TZCI | Admin | Safari 7.1.8 | Microphone control / responsiveness | Nobody can hear us | None | 2015-12-07 07:52:42 |
Brent | brentus33@gmail.com | AUXX3VGDPDC7OXR6 | Admin | Chrome 47.0.2526.73 | Other | No sound is coming through for any of the callers or speakers | None | 2015-12-07 10:19:15 |
Sherri Pula | joyeveryday@sympatico.ca | QIJS0B3L5OMAB2RI | Admin | Safari 6.1.6 | Other | Webphone: Christian Krebs dialed in webphone. He could hear us and we could not hear him. I suggested he dial back in using Chrome. He tried again using Chrome and we were still unable to hear him. I suggested he check his microphone settings which he did and they appeared fine. He then dialled in using Skype and was able to be heard. | None | 2015-12-08 03:17:06 |
Alana Felt | alana@tendirections.com | 8J7T0QNBKEKQPFUW | Assistant | Chrome 47.0.2526.80 | Audio Quality | Audio quality is poor for our presenters and assistants | None | 2015-12-17 09:34:03 |
Kim Elpers | kim@msia.org | RVILU95KL7O7EBTO | Presenter | Chrome 47.0.2526.73 | Other | The call drops in the middle of my session. This is about the 5th time this has occurred over the past 3 days. I even am using a different computer today. It happens when using a cell phone, a landline, a mac, a pc. I am getting VERY frustrated and dissatisfied with Maestro. there are other issues as well. Please respond. I sent a message yesterday as well. We are running a week long retreat class and we expect better quality than this. Thank you for responding. | None | 2015-12-17 11:41:48 |
Eric Troth | etroth@yahoo.com | BP8ODOU5CS1S5X7X | Presenter | Chrome 47.0.2526.80 | Disconnection & Responsiveness | ACTIVE CALL IN PROGRESS - problem with Conductor Interface, showing more people in breakout than there are persons on the call. There are 6 participants on call, but breakout number shows "7" The CI froze for me when I tried to merge 2 breakouts (participant Stephen had bad sound, called back in, took him aside in another breakout for sound check, then tried to bring him in with rest of his group). The CI froze as I tried to move us between breakouts. We sat in silence a while before I refreshed screen again and eventually got us where I intended to take us. All this happened around 30 minutes on the timer. Things are working alright now with breakout, though the CI still shows the wrong number in breakout - confused about this bugginess of this. Note, I also opened a CI on another computer after the fact and screen still shows 7 participants in breakout when there are only 6. Further note that the SW view does correctly show 6 of us around the table in contrast to the CI. Odd. | Screenshot | 2015-12-22 09:44:36 |
Gwenda Joyce | gwendacreative@gmail.com | KL2LUABLIR5NG13 | Presenter | Chrome 47.0.2526.106 | Other | Unable to log into Social Webinar | Screenshot | 2016-01-04 16:49:49 |
Cliff | cdunning@gmail.com | C4Y6F1F0MVRO4NNL | Admin | Chrome 47.0.2526.106 | Disconnection & Responsiveness | It appears that our entire tele-seminar group did not receive the email announcing the programs. | None | 2016-01-04 18:27:09 |
Ovais Test | ovais.ashraf@maestroconference.com | P3I4B8YMX6G52H85 | Admin | Chrome 47.0.2526.106 | Other | 1. test.
2. test.
3. test | None | 2016-01-07 03:40:16 |
Ovais Test | ovais.ashraf@maestroconference.com | P3I4B8YMX6G52H85 | Admin | Chrome 47.0.2526.106 | Microphone control / responsiveness | asdsa asdas dsadsadasdas | None | 2016-01-07 03:41:59 |
sara | squreshi@folio3.com | GNKLCFC77U43TCQT | Presenter | Chrome 47.0.2526.106 | Data: Renaming and Editing of variable fields, Downloading to Excel | Testing | None | 2016-01-07 03:47:32 |
folio3 | sara@mailinator.com | GNKLCFC77U43TCQT | Assistant | Chrome 47.0.2526.106 | Data: Renaming and Editing of variable fields, Downloading to Excel | testing | None | 2016-01-07 03:48:09 |
Rebecca Colwell | rebecca@tendirections.com | HQ5U5V0M25YL6JT | Presenter | Chrome 47.0.2526.106 | Microphone control / responsiveness | they could not hear me in the green room | None | 2016-01-07 09:37:37 |
Jay Swindle | jay.swindle@stagen.com | O0YCRYVKIOBQ45 | Admin | Chrome 47.0.2526.106 | Disconnection & Responsiveness | We had a participant in a breakout drop off the call and then come back into their breakout, but their mic was set to public. In the past if this has happened the participant does not get placed back into a breakout. I am not sure if the default setting on the mic for participants being set to public impacts this, but it was very disruptive to our call. | None | 2016-01-07 13:01:52 |
Amy | amyi@theshiftnetwork.com | YVGP71S4AJG3DO4X | Assistant | Safari 9.0.1 | Disconnection & Responsiveness | I was listening to a call and all of a sudden my audio cut out. I was not disconnected, just my audio stopped. | None | 2016-01-07 13:30:13 |
Ovais Testing | ovais.ashraf@maestroconference.com | GNKLCFC77U43TCQT | Presenter | Chrome 47.0.2526.106 | Other | chali ja email | None | 2016-01-07 23:30:59 |
Kim Elpers | kim@msia.org | FJOGXNBENAKAWWN | Presenter | Chrome 47.0.2526.106 | Other | call dropped | None | 2016-01-09 15:37:33 |
Kim Elpers | kim@msia.org | FJOGXNBENAKAWWN | Presenter | Chrome 47.0.2526.106 | Disconnection & Responsiveness | When I mute participants for more than about a minute, then the call drops. It does this consistently. | None | 2016-01-09 16:03:21 |
Daniela | D_Welzel@gmx.de | AG1V09JHICXJI1D | Assistant | Chrome 47.0.2526.106 | Audio Quality | Almost 50 % of the participants, presenter and assistants had an issue with the souhnd with webphone (very choppy sound up to not understandable anymore) Probably there is some kind of problem with webphone. | None | 2016-01-10 11:41:13 |
Kim Elpers | kim@msia.org | FJOGXNBENAKAWWN | Presenter | Chrome 47.0.2526.106 | Breakouts, Cues, Tones | Gong not working always | None | 2016-01-10 15:15:34 |
Jenny | Jmathews@gmail.com | VYHLX4Y480YM6Q | Admin | Firefox 43.0 | Other | recording ended early!!! | None | 2016-01-12 16:28:09 |
Rosemary Senjem | rsenjem@birthcenteraccreditation.org | WB0JGAPD5T99OHI | Admin | Chrome 47.0.2526.111 | Other | We are having trouble adding a co-presenter. She can join the meeting, but does not get the app to download to share her screen. | None | 2016-01-17 15:40:02 |
Barry Bettman | bbettman@gmail.com | T0OUPBSCLSUV8MXB | Admin | Chrome 47.0.2526.111 | Display & Sort issues | The CI is having problems during this call. At least 2 issues: 1) Not all of the callers are showing on the ci, I have to refresh several times using the url .. it is if the ci data is not dynamically beingf refershed. (2). During breakouts the size number of breakouts showes a different number than the actual number of people in a particular breakout. Also at thimes the ci showed a breakout on the bottom right of the screen but no breakout or people in the breakout was representative on the main postion of the screen under all callers. Again maybe this is a ci display issue, but it messes every thing up when driving a call if the CI data is not correct. Please verify that all servers and processes are correctly running at this time and report back to me Barry Bettman bbettman@gmail.com Thanks | None | 2016-01-19 12:50:20 |
Sophie | sellmangolan@everytown.org | BJX02KYZM9O2O0YH | Presenter | Chrome 47.0.2526.111 | Microphone control / responsiveness | The system is not recognizing our microphones. The mics are on and in "public" mode but no one on the phone can hear us, and the mics are not turning green when we speak into them... | None | 2016-01-26 10:39:51 |
Carmen Culver | cculver@columbusorg.com | WE1I2W109SR4M0SG | Assistant | Chrome 47.0.2526.111 | Audio Quality | We are getting reports that the audio is choppy on our conference call that is currently in session. | None | 2016-01-27 07:16:13 |
Andrew Langford | andrew@gaiauniversity.org | 0GKQA45EFIW2AVT | Presenter | Firefox 43.0 | Disconnection & Responsiveness | on our regular call (which usually works fine) both the presenter and the assistant were dropped at around the same time. IT took about 6 minutes for it all to come back into function again ... | None | 2016-01-28 09:40:16 |
Asma qureshi | sara@mailinator.com | NDJO02VIHZFZSSNA | Admin | Chrome 47.0.2526.111 | Other | Testing | Screenshot | 2016-01-29 03:21:25 |
Eric Troth | etroth@yahoo.com | BP8ODOU5CS1S5X7X | Presenter | Chrome 48.0.2564.97 | Audio Quality | We had a customer on this call attempting to use Webphone who was unable to hear anything. She called in multiple times but could not hear anything. Eventually, I gave her a new PIN and she got in (not sure until I check call report if she also switched method of calling at same time). Name was Sage. It was about 20 minutes or so until eventually able to connect with her by audio. | None | 2016-02-05 11:54:40 |
chad | chad@forrestpg.com | N8VXKLV7YWA9AMJ | Presenter | Safari 9.0.3 | Microphone control / responsiveness | | None | 2016-02-08 08:16:35 |
Julie Cummings | jcummings@wellcoaches.com | HV1EQD3QUXVL2P | Presenter | Chrome 48.0.2564.103 | Microphone control / responsiveness | | None | 2016-02-08 09:23:10 |
Paula | paula@artellaland.com | 2Z1KR5BYFXLHBPLT | Assistant | Chrome 48.0.2564.103 | Other | Social Webinar not loading | None | 2016-02-09 07:17:15 |
Rosemary Senjem | rsenjem@birthcenteraccreditation.org | VL690GF1HNTONML | Presenter | Chrome 48.0.2564.109 | Disconnection & Responsiveness | having trouble keeping the connection. plugged in now. trouble restarting the meeting. | None | 2016-02-10 16:15:46 |
Gwen Emmons | gwen@forwardtogether.org | 6R2CYOWVCABRU5LJ | Admin | Chrome 48.0.2564.103 | Audio Quality | Terrible loud static noise upon logging in. Is there a way to fix this before our call starts at 4:30pm PT? | None | 2016-02-10 16:18:55 |
Matthew | tech_support@thepeacealliance.org | 16PEUZFJUJT73C5 | Presenter | Chrome 48.0.2564.103 | Disconnection & Responsiveness | Our host cannot get in! Please advise. | None | 2016-02-10 17:58:17 |
Rosemary Senjem | rsenjem@birthcenteraccreditation.org | 51RUEGJI7J7N8JS | Presenter | Chrome 48.0.2564.109 | Disconnection & Responsiveness | Black boxes coming and going on screen share | None | 2016-02-11 18:35:36 |
Jodi Beck | jodibeck@gmail.com | 0BVZ8LHAG2ESMWXV | Assistant | Chrome 39.0.2171.95 | Other | I am on Photon on my ipad and unable to type in the main page of the interface. | None | 2016-02-13 10:18:01 |
Toi Hines | office@naacpga.org | 7QQ7WKDCXWIXKN1 | Admin | Chrome 48.0.2564.109 | Other | There is feedback on the call from the speaker. what can we do. | None | 2016-02-18 13:20:23 |
Debora Seidman | deborasei@gmail.com | 4D65VU9XSOTQNZG | Presenter | Chrome 48.0.2564.116 | Display & Sort issues | People were pressing 1 to raise their hands and it did not come up on my screen | None | 2016-02-22 12:34:30 |
dorothy firman | dfirman@comcast.net | QLM4SD4N88MQVRXT | Presenter | Safari 9.0.3 | PIN issues | caller could not get in with 4 different numbers. His call was from:210.995.3556 | None | 2016-02-23 06:58:21 |
Toi | office@naacpga.org | 6KL5JG6O8520MO3 | Presenter | Chrome 48.0.2564.116 | Microphone control / responsiveness | I can not hear my guest | None | 2016-02-24 17:50:22 |
Samad - Test Conference | samad.bukhari@maestroconference.com | OACBAQ7WWBBVC | Admin | Chrome 48.0.2564.116 | Other | This is a test bug. | Screenshot | 2016-02-24 21:49:50 |
aubrey.gan | aubrey@maestroconference.com | IQ3F9PNU1Q01Y1 | Presenter | Chrome 48.0.2564.116 | Disconnection & Responsiveness | All Webphone users disconnected | None | 2016-02-25 11:58:14 |
Mark | markpeysha@gmail.com | FF44RW88T91ZP2K | Admin | Firefox 44.0 | Audio Quality | Our 1pm call today had a terrible echo when presenters spoke. We tried hanging up and calling back in several times. No result. Hand to cancel class! Please address this. | None | 2016-02-25 14:02:38 |
carolanne@theshiftnetwork.com | carolanne@theshiftnetwork.com | L7111A0JGV3F1MGT | Admin | Chrome 48.0.2564.116 | Disconnection & Responsiveness | keep getting an internet connection issue - but I tried both of my broadband services -- refreshed my browser -- 4 or 5 errors | None | 2016-03-02 17:43:54 |
CarolAnne Robinson | carolanne@theshiftnetwork.com | L7111A0JGV3F1MGT | Admin | Chrome 48.0.2564.116 | Disconnection & Responsiveness | Error about internet at least 10 times now, between browser refreshes, no matter which of two internet connections I use. | None | 2016-03-02 17:53:31 |
ayoka turner | ayokaturner.blm@gmail.com | LLMZGSTUV18FOTA0 | Admin | Chrome 48.0.2564.116 | Microphone control / responsiveness | | None | 2016-03-06 11:19:18 |
Sophie | sellmangolan@everytown.org | EMXJWBWWGVU0DVSZ | Presenter | Chrome 48.0.2564.116 | Microphone control / responsiveness | System not registering microphone; callers cannot hear us | None | 2016-03-07 09:23:34 |
Jackie Splain | jsplain@interoccupy.net | 8MRNLDM3TJFKW0YH | Assistant | Chrome 48.0.2564.116 | Disconnection & Responsiveness | Both the Presenter and Assistant were getting connectivity warnings for several minutes. Seems ok at the moment. | None | 2016-03-09 09:31:36 |
cindy | cindyjacisin@Hotmail.com | MSNUM5E2PZHG1NJW | Presenter | Chrome 48.0.2564.116 | Display & Sort issues | no one can see my presentation | None | 2016-03-09 18:15:18 |
terri | terri@hormonalhealthandwellness.com | 9VEXGWZWFJTJLEZH | Presenter | Firefox 44.0 | Disconnection & Responsiveness | Callers randomly get disconnected. can you help us understand what might cause this to happen? | None | 2016-03-10 10:55:13 |
/beverly | bbuncher@familyrecoveryresources.com | EBQ7RP6BFAG9EK8D | Presenter | Chrome 49.0.2623.75 | Disconnection & Responsiveness | 2 people kicked off and cannot get back on.
again and again. | None | 2016-03-14 16:56:51 |
Heidi Ochtrup | heidiochtrup@gmail.com | R8F7IEKAS6IHRB | Presenter | Chrome 48.0.2564.116 | Disconnection & Responsiveness | We had about 6 people fall off our class all at once. It is the Wisdom of the Whole Advanced tools class. Linda Bark is our administrator | None | 2016-03-14 17:10:36 |
Eric Troth | etroth@yahoo.com | BP8ODOU5CS1S5X7X | Presenter | Chrome 49.0.2623.87 | Disconnection & Responsiveness | I was driving this call, lost connection to Conductor Interface a couple of times around 10:17am Pacific or so and sometime shortly thereafter. It happened on 2 different computers with different internet connections which leads me to believe it was systemic rather than a problem on my end. | None | 2016-03-15 10:59:28 |
Rachel Taccariello | ra.tacca@gmail.com | 1O60RA662J7ONIZV | Assistant | Firefox 44.0 | Display & Sort issues | Two listings of the same name, Stacey P. Not sure how to replicate the bug. Please see attached screen shot. | Screenshot | 2016-03-15 11:07:00 |
Kendel Rust | k.rust@sympatico.ca | FV5CDB9IVZBGH66J | Assistant | Chrome 49.0.2623.87 | Breakouts, Cues, Tones | Groups are not created automatically using numbers in custom 1 so we had to do it all by hand | None | 2016-03-15 16:59:03 |
Penny Hazen | pshazen@gmail.com | 5M6HCXEZ7AGPW01 | Admin | Firefox 43.0 | Display & Sort issues | We are on a call with 16 participants but three do not show up on the maestro screen | None | 2016-03-15 17:32:04 |
Michelle Vezeau | k.rust@sympatico.ca | FV5CDB9IVZBGH66J | Assistant | Chrome 49.0.2623.87 | Breakouts, Cues, Tones | 10 people were put in two groups of 5 - but the result was a group of 4 and a group of 6. I manually changed it to 5 and 5. But it went back to 4 and 6 and I once again had to change it to 5 and 5 manually.
Also one person was cut off several times - sometimes she could hear what was going on but couldnt talk. There were several other incidents of people ending up in private groups etc etc. like the system was not working well at all | None | 2016-03-15 18:50:04 |
Linda Bark | lbark7777@aol.com | VKCJV4DDDZFNITW | Presenter | Safari 6.0.5 | Disconnection & Responsiveness | dashboard slow...difficulty to lead class...unmute people. someone fell off bridge again tonight. | None | 2016-03-17 18:43:27 |
Michele Colon | drmscolon@msn.com | RLA6C2FI7DI6J0P0 | Admin | Chrome 49.0.2623.87 | Other | Music will not shut off! | None | 2016-03-18 13:18:58 |
sara qureshi | squreshi@folio3.com | CD4FFAM1IMMVPT6 | Admin | Chrome 49.0.2623.87 | Other | Testing [QA] | Screenshot | 2016-03-22 00:28:23 |
Cindy Coverdale | cindycoverdale@me.com | 35484CF7EADLPRMH | Assistant | Safari 9.0.2 | Disconnection & Responsiveness | | None | 2016-03-22 17:17:19 |
Heidi Ochtrup | info@wisdomofthewhole.com | A8CKN053DS8ZC7HZ | Presenter | Chrome 49.0.2623.87 | Disconnection & Responsiveness | keep getting a distracting message that our connection is lost- but it is not. Just the irritating message | None | 2016-03-22 17:35:11 |
Colleen | colleen@theshiftnetwork.com | QNEBJ92S9A4MK9LU | Admin | Chrome 49.0.2623.87 | Other | Receiving message... a few of us on dashboard in different places in the world that the internet connection is not working. We all refreshed our browser but it is still happening. Are you having issues? I do not have screen shot as it already happened just the once, not an issue... but now to 3 of us on dashboard and 5 times in total. Thank You | None | 2016-03-22 17:39:38 |
Aubrey | aubrey@maestroconference.com | IQ3F9PNU1Q01Y1 | Presenter | Chrome 49.0.2623.87 | Disconnection & Responsiveness | When putting people into breakouts the CI would not respond until I tried 8 times. Eventually it worked. Please investigate. | None | 2016-03-24 12:43:22 |
Michelle | michelles@gemisphere.com | LJNJV513EGP5GKIP | Presenter | Firefox 45.0 | Disconnection & Responsiveness | I keep getting a notice that I have lost connection to the internet. I have not lost connect though. | None | 2016-03-29 17:27:32 |
Rani Mahelona | mydoterradream@gmail.com | LCNKKNNGEEMXSJY8 | Presenter | Chrome 49.0.2623.110 | Other | Not able to conduct the call even though I am calling in as presenter. | None | 2016-03-30 21:51:47 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | TFYXD2N446W6BD4H | Presenter | Chrome 49.0.2623.110 | Other | Participant sent email: "I keep getting a message with "connecting..." and then "[pubIdentity] is not a valid Public identity" | None | 2016-03-31 10:00:41 |
Sandi | sslough@ipeccoaching.com | 2EH00X4GRVHGOAHH | Assistant | Internet Explorer 11.0 | Disconnection & Responsiveness | we kept getting a message that we had lost internet connection but we had not. Additionally, one of our participants was talking and was randomly sent to a breakout room. It took quite some time to get him to be able to share. | None | 2016-04-05 17:54:58 |
Eric Troth | etroth@yahoo.com | 8MZY9ZVKXUSF12D | Assistant | Chrome 49.0.2623.110 | Disconnection & Responsiveness | I was driver for this call, multiple disconnects of the Conductor Interface starting around 5:29pm PT. Between two computers on 2 separate internet lines, I had 20-30 disconnect pop-ups. Most were in a 10-15 min window at the bottom of the hour (load issue? They diminished in frequency after that but increased again around the top of the hour. I might file a Parallel call report on second computer so you have that info there too. | None | 2016-04-05 18:29:42 |
Eric Troth | etroth@yahoo.com | 8MZY9ZVKXUSF12D | Assistant | Chrome 49.0.2623.110 | Disconnection & Responsiveness | This is a parallel issue report from second computer. I experienced CI drops on both lines. Repeat of previous comments: I was driver for this call, multiple disconnects of the Conductor Interface starting around 5:29pm PT. Between two computers on 2 separate internet lines, I had 20-30 disconnect pop-ups. Most were in a 10-15 min window at the bottom of the hour (load issue? They diminished in frequency after that but increased again around the top of the hour. I might file a Parallel call report on second computer so you have that info there too. | None | 2016-04-05 18:32:19 |
Brian | brian@replenishpdx.com | F8QQGN0KI10KF96W | Assistant | Chrome 49.0.2623.110 | Breakouts, Cues, Tones | Message from a participant:
my break out group worked, but a heads up that none of the photos/names of those in the groups on the webinar page showed the correct people. In previous events it always showed the correct people. | None | 2016-04-06 11:09:41 |
Barry Bettman | bbettman@gmail.com | 7B536D4GKHEE9N10 | Admin | Chrome 49.0.2623.110 | Disconnection & Responsiveness | Ci keep getting non responsiveness pop up errors | None | 2016-04-07 17:44:37 |
Kim Elpers | kim@msia.org | FJOGXNBENAKAWWN | Presenter | Chrome 49.0.2623.110 | Audio Quality | Breakout group 1 has a terrible echo. | None | 2016-04-09 15:38:08 |
Lynn Mathers | Lynn@philipburley.com | JNGKA7S3SVPZYOL | Presenter | Chrome 49.0.2623.110 | PIN issues | I am one of 2 presenters. The other presenter, the main one, was Philip Burley. He could NOT get in at all, which was a MAJOR DISASTER. This was only a practice session for the "real thing" which will be Monday night, but Philip was extremely upset that not only could he NOT get in with the number and PIN he was assigned, but each time he tried each one of the alternate phone numbers, he was also cut off after inputting his PIN and #. Why would NONE of the access numbers work with his PIN#? This absolutely must not happen in the future. As a temporary workaround, we created a "3rd Presenter" position after the session started, which assigned a new number and PIN, and using that, he could finally get in. But if any of our clients has this problem, it will be a disaster, as they are paying good money to attend these classes!!!! Philip is upset and displeased with this test of the system. | None | 2016-04-10 18:28:56 |
Christy | c.esmahan@gmail.com | V4RQMIE27XXOC5B8 | Presenter | Chrome 49.0.2623.112 | Display & Sort issues | maestro conductor interface keeps fading out | None | 2016-04-12 19:25:37 |
Christy | c.esmahan@gmail.com | V4RQMIE27XXOC5B8 | Presenter | Chrome 49.0.2623.112 | Disconnection & Responsiveness | This call was awful! The one I was on earlier was great but both hosts, me in Texas and the other one in CA kept losing connectivity with the interface. | None | 2016-04-12 19:47:05 |
Colleen Walsh-Bouman | colleen@theshiftnetwork.com | W32CKFWET2SL7C7K | Assistant | Chrome 49.0.2623.112 | Audio Quality | This afternoon during a class with the Shift Network, not this one but one at 12pacific.... many of the persons with webphones... could not hear the presenter... and then they themselves could not be heard during breakout. It was very disruptive to the class. | None | 2016-04-13 17:07:44 |
Katie | KatieM@spiritrock.org | DT00USJEO7ALME4K | Admin | Chrome 49.0.2623.111 | Audio Quality | The presenter keeps cutting out. I am in the same room, and she is connected by phone - land line. But her mic keeps cutting out | None | 2016-04-15 12:30:32 |
Christy | c.esmahan@gmail.com | QKP6CDUKVM9IR3W | Assistant | Chrome 49.0.2623.112 | Audio Quality | very choppy sound during the entire call--it sounded like a record that was skipping in the background | None | 2016-04-18 20:44:40 |
Michelle Smith | michelles@gemisphere.com | 8EDDPQRVP2NA6KOF | Admin | Firefox 45.0 | Other | The new "join by computer" option in the reminder emails is causing chaos, uncertainty and insane interruptions in my teleclasses. I have been using you guys for over 2 years now and this new addition is making it almost impossible to get people on the same page when calling in. | None | 2016-04-19 18:09:17 |
Debilyn | debilyn.molineaux@gmail.com | SDDO5W1CG4AKAGUQ | Presenter | Safari 9.1 | Disconnection & Responsiveness | We lost sound for three people and two were disconnected during our call. | Screenshot | 2016-04-20 12:08:19 |
Colleen Walsh-Bouman | colleen@theshiftnetwork.com | MH08RQA2B6KQIT25 | Admin | Chrome 49.0.2623.112 | Audio Quality | Webphone... participants on webphone today have the audio breaking up constantly. I know this is an issue you are all working on, and sure hope you will get this fixed soon. Thank YOU. | None | 2016-04-20 13:07:35 |
Eric Troth | etroth@yahoo.com | BLDCMVO58NITA6RS | Assistant | Chrome 50.0.2661.75 | Breakouts, Cues, Tones | LIVE CALL - audio cues not working, need immediate attention, participants arriving in <15 minutes
| None | 2016-04-21 17:26:26 |
Christy | c.esmahan@gmail.com | K8701FRONKQ0NNU | Presenter | Chrome 49.0.2623.112 | Audio Quality | there is a staticky sound on the call | None | 2016-04-23 13:35:22 |
reporter | s@gmail.com | 12M7O7O8XRX498PE | Presenter | Chrome 49.0.2623.112 | Audio Quality | testing | Screenshot | 2016-04-27 05:02:02 |
Charlie Rebich | charlierebich@gmail.com | IBME8RQSFNHASPE | Presenter | Chrome 49.0.2623.112 | Other | The in Social Webinar feature which normally notifies you if someone is in Social Webinar or not has stopped working recently. I notice people are in Social Webinar but in the Conductor Interface it says they are not. I noticed this today on my demo call. | Screenshot | 2016-04-28 09:58:32 |
Brian Hedgpeth | brian@replenishpdx.com | F8QQGN0KI10KF96W | Assistant | Chrome 50.0.2661.86 | Other | A participant (Julia Markova) is chatting and her chats are coming into the chat panel as the name Zaneta Kremsa. Julia Markova shows she is in attendance under her assigned phone/pin combo. | None | 2016-05-04 10:05:47 |
Eric Troth | etroth@yahoo.com | GOO4J8832X5PKRFU | Presenter | Chrome 50.0.2661.94 | PIN issues | Today a caller reported significant problems accessing the call. This is a weekly ongoing call so they have been here many, many previous occasions. Reported that PIN 447814 did not work upon multiple redials, or got hold music when did get in (the group WAS interacting at that time). A second participant in the same household tried her extra PIN, 472827, and also had issues, including the message that "you are the only participant in this conference" at 13 minutes after our starting time. Eventually they got in at about 14 min past top of hour. Reported to me that between the two of them, they tried 7-8 times total. Callers are from Ottowa, Canada. They were on Skype when then finally got on, although they might have also tried a cell phone in the mix. Participant names "Maya Bobrowska and Carl, Beata" and also attempted as "Beata Wiatrowska." | None | 2016-05-07 11:16:38 |
Amy | amyi@theshiftnetwork.com | 4BUWW2FNYVMOWZDE | Assistant | Safari 9.0.3 | Disconnection & Responsiveness | I was hosting a call and all the sound cut out. I had to hang up and call back in! | None | 2016-05-11 18:18:04 |
Marion | facilitator@i-p-k.co.za | IY0TXH3576XSFRS | Presenter | Chrome 50.0.2661.94 | Microphone control / responsiveness | There is a bad echo for the facilitator, when the one participants mic is on public. He is calling in from Zimbabwe on PIN 495497. There is also a delay in the Staff chat window messages appearing. | None | 2016-05-12 00:59:04 |
Sherri Pula | joyeveryday@sympatico.ca | 82NKAQLSHVCZMTTA | Assistant | Safari 9.0.3 | Breakouts, Cues, Tones | The audio cue "Breakout Begin" sounded twice when I pressed it once. This happened with the "1 Minute" cue during an event last week as well. | None | 2016-05-16 17:24:41 |
Melissa Kieffer | melissakieffer@gmail.com | M75ZPETYLERGFWXP | Presenter | Chrome 50.0.2661.102 | Microphone control / responsiveness | test | None | 2016-05-19 08:38:56 |
Colleen Walsh-Bouman | colleen@theshiftnetwork.com | YELHIHX6PKUOVFW | Admin | Chrome 50.0.2661.102 | Other | WEBPHONE... I had at least 4 callers that could not be heard using the webphone. I did suggest they call back in, which they did and not all of them had success as they still could not be heard. It makes always for a not very successful breakout groups. I know you are all working on this so wishing you much success at getting the webphone working well! Thank YOU | None | 2016-05-24 14:24:33 |
Lion Goodman | liongoodman@gmail.com | OQWOKH84M72T8WA | Presenter | Chrome 50.0.2661.102 | Microphone control / responsiveness | Help! I cant hear anyone else, and they can hear me! | None | 2016-05-31 10:16:02 |
Rachel | remt8@hotmail.com | 1O60RA662J7ONIZV | Assistant | Firefox 46.0 | Audio Quality | Within breakout, a squelching noise | None | 2016-05-31 11:03:27 |
Deanna | generalmanager@coachville.com | MRL7KXRF2S5F610N | Assistant | Firefox 46.0 | Audio Quality | Volume is crazy LOW | None | 2016-06-02 11:16:18 |
Lisa Chacon | support@soulsourceblueprint.com | VVEQBM96T7RVBJ9 | Admin | Chrome 51.0.2704.63 | Audio Quality | We are getting some horrible sharp beeping intermittently on this call | None | 2016-06-08 12:21:24 |
Betsy Block | betsy@b3consults.com | SXZ84CA7IWAOPNAK | Admin | Chrome 50.0.2661.102 | Audio Quality | lots of feedback on the line | None | 2016-06-08 19:12:57 |
Anthony Jardina | anthony@maestroconference.com | WJ31BUPT3QLFI50A | Presenter | Chrome 50.0.2661.102 | Display & Sort issues | Poll view circle is showing 100% when 1 is pressed. If another number is pressed it shows about 1/5 of the circle. | None | 2016-06-15 13:50:21 |
Audrey Chrisler | audrey@billbaren.com | 4DZ93QQI7AZXK6SB | Assistant | Chrome 48.0.2564.116 | Other | We cannot get social webinar screensharing to activate | None | 2016-06-15 15:59:05 |
sara qureshi | squreshi@folio3.com | PDAHXJBK1ZPOIM9W | Presenter | Chrome 51.0.2704.84 | Breakouts, Cues, Tones | Testing from CI | Screenshot | 2016-06-17 00:57:50 |
sara qureshi | squreshi@folio3.com | PDAHXJBK1ZPOIM9W | Admin | Chrome 51.0.2704.84 | Breakouts, Cues, Tones | testing from CI | None | 2016-06-17 01:07:48 |
]mary huycke | marykohl@gmail.com | 2ZNROWHZR5N8VLFM | Presenter | Safari 9.1.1 | Breakouts, Cues, Tones | created breakout groups and clicked "commit." The screen showed that people were in breakout groups, but they were not. All mikes were still public. Manual switching of individual mikes to "breakout" still had all voices present. We retried the breakout group formation 3 times and it happened each time. | None | 2016-06-21 16:11:02 |
mary huycke | marykohl@gmail.com | 2ZNROWHZR5N8VLFM | Presenter | Safari 9.1.1 | Other | One participant, although listed as registered, did not receive email with phone number and pin. | None | 2016-06-21 16:12:36 |
Loren Martin | loren@theshiftnetwork.com | OHEUCAFTX5J3ZO | Admin | Chrome 50.0.2661.102 | Other | I had a participant who has been using the MC webphone to dial into the calls notify me that she has not been able to press numbers/raise her hand on her webphone keypad for several weeks. With further discussion I found out she was using Google Chrome. She said when using Chrome she would click on the number to raise her hand the number would highlight blue and look as if it was stuck. On my end I could not see her raising her hand(pressing a number).
So tonight she tried Firefox mid-call and I could see her hand raised right away. She had no issues pressing numbers on the MC webphone keypad while using Firefox.
Thanks so much,
Loren | None | 2016-06-21 18:47:07 |
Patty Ellis | patty@beekmanadvisors.com | JV4V22J1BOLDI8S | Assistant | Chrome 51.0.2704.103 | Audio Quality | | None | 2016-06-22 08:11:00 |
Patty Ellis | patty@beekmanadvisors.com | JV4V22J1BOLDI8S | Assistant | Chrome 51.0.2704.103 | Audio Quality | | None | 2016-06-22 08:22:41 |
Samad | samad.bukhari@maestroconference.com | U4C8BD64WUTFV9V1 | Admin | Chrome 49.0.2623.112 | Microphone control / responsiveness | test 1 | None | 2016-06-23 10:40:57 |
Gwenda Joyce | gwenda@artambassador.net | E5CEYIZFVFMPFJI | Presenter | Chrome 51.0.2704.103 | Display & Sort issues | My participants are not seeing the screen! | None | 2016-06-27 17:07:29 |
Ken Butigan | kenbutigan@gmail.com | Z80BWB76UPW5KCN | Assistant | Safari 9.1.1 | Disconnection & Responsiveness | | None | 2016-06-28 17:49:36 |
courtney king | courtney@coachingbycourtney.com | DWLQXXZESAJSZ33 | Presenter | Safari 9.1.1 | PIN issues | Carmel Ashton had a lot of difficulty getting into the call tonight. Her pin was not accepted the first time each time she called in. She kept having to call in b/c she kept getting dropped from the bridge. She then used the backup number and pin with the same results. She also tried calling in through Skype, home phone, and cell phone and all had the same pin and getting dropped problems. | None | 2016-06-28 18:57:56 |
Megan Eimerman-Wallace | megan@weareultraviolet.org | DDQUHHSFS80GBBYO | Admin | Safari 9.1.1 | Other | My staff were receiving a busy signal when they were trying to call in to a conference line number. | None | 2016-07-05 08:04:58 |
alan roby | alan@billbaren.com | 4DZ93QQI7AZXK6SB | Admin | Chrome 51.0.2704.103 | Audio Quality | how do i stop a recording that is currently playing | None | 2016-07-07 11:46:59 |
Gwenda Joyce | gwenda@artambassador.net | E5CEYIZFVFMPFJI | Presenter | Chrome 51.0.2704.103 | Audio Quality | | None | 2016-07-11 16:43:24 |
Jackie Splain | jsplainw@gmail.com | 2AXNUF5TH1KFBN5L | Assistant | Chrome 51.0.2704.103 | Microphone control / responsiveness | SURJ paid for 2000 lines and people are having a hard time getting on the call.
conductor: https://myaccount.maestroconference.com/_MaestroGUI/maestro_lite_conference.html?securityToken=c57712bf3c78c9f347e2e56ec3259493&conferenceUID=2AXNUF5TH1KFBN5L&breakout=Y&bm=Y&endpoint=https://myaccount.maestroconference.com/_conference/# | None | 2016-07-12 18:11:08 |
Will Richardson | willemail@aol.com | B13TNWV13E6ZZZHV | Assistant | Safari 9.1.1 | Other | Annie Sims, when she calls in with her number and pin cannot access the call. | None | 2016-07-16 13:16:47 |
Amy Hyatt | amy@8shields.org | 0F6NOW7S8LHC4V | Presenter | Firefox 48.0 | Disconnection & Responsiveness | Everyone on our calls just got booted off the call. We are about to start a conference call. Several volunteer assistants experienced a busy signal calling in before finally being able to call back in. | None | 2016-07-19 16:05:59 |
Jackie Splain | jsplainw@gmail.com | 0PWBYXLC0CTX0CBM | Assistant | Chrome 51.0.2704.103 | Other | Dialing In - several of our students had a hard time getting on the call - managed to get in about 20 minutes into the class. fyi | None | 2016-07-19 16:26:47 |
Jackie Splain | jsplainw@gmail.com | 0PWBYXLC0CTX0CBM | Assistant | Chrome 51.0.2704.103 | Other | Several people still cannot get on the call - and many are dropping off and on.
(just sent a diff ticket - thought it was solved, but apparently not) | None | 2016-07-19 16:30:13 |
Amy Hyatt | amy@8shields.org | 0F6NOW7S8LHC4V | Presenter | Firefox 48.0 | Audio Quality | Just debriefing a conference call - several of our assistants reported that the audio quality was in out. They were experiencing digital sounds of voices trailing off and coming back into clarity. They initially thought it was just a bad connection, but when one shared and others said "yeah, I had that too," we began to wonder if it was Maestro server issue. | None | 2016-07-19 17:57:19 |
Stephanie Azaria | StephanieAzaria23@gmail.com | TOHUDTUDY7AZRQHJ | Presenter | Chrome 51.0.2704.103 | Display & Sort issues | cant get the presenter to work for screenshare! | None | 2016-08-08 16:07:52 |
Rachel Taccariello | ra.tacca@gmail.com | 1O60RA662J7ONIZV | Assistant | Firefox 47.0 | Audio Quality | two participants raised hands at the same time and there was a horrible buzzing noise | None | 2016-08-09 10:33:13 |
Cathy Holt | cathyfholt@gmail.com | PERE9O0J9KBLOI4T | Presenter | Firefox 47.0 | Audio Quality | no sound?? | None | 2016-08-11 16:00:58 |
linda | lbark7777@aol.com | TY9M3K407SK8KPQ6 | Presenter | Chrome 43.0.2357.130 | Audio Quality | cant turn off music | None | 2016-08-11 16:58:06 |
Lynn Sparrow | Lynn@trendvest.com | SAPUKFK4M59PARTY | Presenter | Chrome 49.0.2623.112 | Other | button to turn music off is not turning it off | None | 2016-08-12 05:42:34 |
Gwenda Joyce | gwenda@artambassador.net | E5CEYIZFVFMPFJI | Presenter | Chrome 52.0.2743.116 | Display & Sort issues | not getting into Social Webinar to lead presentation from dashboard | None | 2016-08-15 16:53:22 |
Rosemary Senjem | rsenjem@birthcenteraccreditation.org | PLNB80040H1QEMPR | Presenter | Chrome 52.0.2743.116 | Other | Phone calls with 916 area code keep getting disconnected!! | None | 2016-08-18 16:01:35 |
Colleen | colleen@theshiftnetwork.com | BPJ9LV9DVDW0TO | Admin | Chrome 52.0.2743.116 | Audio Quality | webphone giving audio issues where the webphone participant keeps breaking up. She calls back in but keeps breaking up. very unpleasant experience for the participants..... | None | 2016-08-31 13:42:40 |
Dan Paris | danielp@byreferralonly.com | 5C8XOFQW3TQFCK2 | Presenter | Chrome 52.0.2743.116 | Audio Quality | audio is gone we have 150 people
| None | 2016-09-02 09:14:27 |
Audrey Seymour | audrey@clearchangegroup.com | BM0WHSTMJDLF45H4 | Presenter | Chrome 52.0.2743.116 | Disconnection & Responsiveness | This has been happening every time I used maestro lately - one of the presenters get dropped from the call . Today Beth Scanzani was dropped at 12:02pm, on a Gathering call for the True Purpose Institute. | None | 2016-09-07 12:03:02 |
Craig | craigscig@gmail.com | BI1E3ZEUFKWW9EU4 | Admin | Chrome 52.0.2743.116 | Other | Hello,
People are having trouble logging into the call by phone. They are getting an error saying that the call is not available or all lines are busy. | None | 2016-09-12 17:40:23 |
Regena | regena@reclaimyouressence.com | T456DZXG31BDWDQ | Presenter | Chrome 52.0.2743.116 | Breakouts, Cues, Tones | The breakout groups merged and people were talking over each other and a woman who was in one group got put into another group without any admin movement. Eventually everyone just hung up because order disintegrated. | None | 2016-09-21 10:17:00 |
tori@torihartman.com | tori@torihartman.com | NS9VATXBT4PHVOF4 | Presenter | Firefox 48.0 | Audio Quality | no music | None | 2016-09-24 07:57:47 |
Chelsey Wininger | cwininger@nvvictory2016.org | SD3MX7UBEA3OSI80 | Admin | Chrome 53.0.2785.116 | Other | Two of my staffers need to log in to this account to run conference calls; however, when they attempt to log in (multiple times and with the correct information), they receive a message that says, "Access Denied". Both use Google Chrome (as do I, with no problems logging in). What options do we have?
Thanks! | None | 2016-09-28 16:09:06 |
Hilary McMichael | hilarymcmichael@gmail.com | S5WP3M0YQWNH0WJ0 | Assistant | Firefox 49.0 | Other | i can not connect with the webphone. I put in the pin and press the connect & nothing happens. Several times this has happened. So i am phoning with skype. Thanks for mending it. | None | 2016-10-01 08:57:12 |
Rachel Madorsky | rachelmadorsky@yahoo.com | RCSC5MX5HZFK3M3L | Presenter | Chrome 53.0.2785.116 | Breakouts, Cues, Tones | help me now please break out groups! | None | 2016-10-03 15:05:47 |
Daniel | supercoop2461@gmail.com | DC9C9TBWZOIT1MFF | Presenter | Chrome 53.0.2785.143 | Other | Line is saying that it is at capacity? | None | 2016-10-14 10:07:45 |
Jay Swindle | jay.swindle@stagen.com | JPFMBZ24UY9BENWI | Presenter | Chrome 53.0.2785.143 | Audio Quality | Our call has excessive noise in the background. Sounds like it is air flowing or static. | None | 2016-10-20 11:51:26 |
mabel odessey | mgodessey@gmail.com | 5I7UPPS85K94DIW | Presenter | Chrome 49.0.2623.112 | Other | no sound | None | 2016-10-25 10:06:45 |
Michael Maher | mmaher@battlegroundtexas.com | 62WMNV020SJVITV | Admin | Chrome 53.0.2785.143 | Other | Need Screen Share to work/ explain how!!!!! | None | 2016-10-28 09:16:48 |
testing | test@gmail.com | ECK798Y3YHJMEV3U | Presenter | Chrome 54.0.2840.71 | Display & Sort issues | testing with picture on ci | Screenshot | 2016-11-08 03:05:31 |
test | test2@gmail.com | ECK798Y3YHJMEV3U | Assistant | Chrome 54.0.2840.71 | Display & Sort issues | testing | Screenshot | 2016-11-08 03:37:26 |
faraz | faraz.bin.younus@nexdegree.com | ECK798Y3YHJMEV3U | Assistant | Chrome 54.0.2840.71 | Other | fake bug | None | 2016-11-08 04:53:43 |
Muhammed Azhar | muhammed.azhar@maestroconference.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | Test | None | 2016-11-08 23:15:40 |
Muhammed Azhar | muhammed.azhar@maestroconference.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | Test | None | 2016-11-08 23:22:46 |
Muhammed Azhar | muhammed.azhar@nexdegree.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | Test | None | 2016-11-08 23:23:33 |
Muhammed Azhar | mr_azhar2005@hotmail.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | Test | None | 2016-11-08 23:30:38 |
Muhammed Azhar | mr_azhar2005@hotmail.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | This is test | None | 2016-11-08 23:37:52 |
Muhammed Azhar | muhammed.azhar@nexdegree.com | ECK798Y3YHJMEV3U | Admin | Chrome 54.0.2840.71 | Other | Test | None | 2016-11-08 23:38:31 |
test ng | test@gmail.com | O8TD8174JGYRLENS | Presenter | Chrome 54.0.2840.71 | Breakouts, Cues, Tones | testing | Screenshot | 2016-11-08 23:42:43 |
Steven G. Barnes | Steveb@spiretech.com | 77ED0HLDYS7FATA | Assistant | Chrome 54.0.2840.98 | Other | Teleconference was going fine and then suddenly everyone lost the audio. | None | 2016-11-17 14:49:51 |
Nancy Farris | teamgoddess@goddessbusinessschool.com | 6KXH8DHX8LC3BTIG | Assistant | Chrome 54.0.2840.71 | Other | Call dropped HELP!!!
| None | 2016-11-17 14:52:49 |
Margaret Brown | margaretbrownnp@gmail.com | 60CF3AWQ2XKAEQBH | Assistant | Chrome 54.0.2840.99 | Audio Quality | help. class in progress and lines "falling Off" | None | 2016-11-17 14:54:29 |
Colleen | colleen@theshiftnetwork.com | 0C8S55WM5901PROZ | Admin | Chrome 54.0.2840.98 | Microphone control / responsiveness | THERE is NO SOUND while we were doing breakouts... even if I put the large mic or public mic on everyone! | Screenshot | 2016-11-17 14:55:14 |
Jackie Splain | jsplainw@gmail.com | KLRJDZQK77WG42CW | Assistant | Chrome 54.0.2840.99 | Disconnection & Responsiveness |
FYI, We have had multiple drop offs tonight.
On the bright side, we were in breakouts and they returned right to them when they called back.
ALso a few call in problems, but I know already there were issues today. | None | 2016-11-17 17:23:41 |
TEST | test@gmail.com | WYZ8YX3Q8A0P29A2 | Presenter | Chrome 54.0.2840.99 | Breakouts, Cues, Tones | | None | 2016-12-12 23:31:38 |
Hilary Badoian | hbadoian@boardroomevents.com | K1ING21EIFR33NN | Admin | Chrome 54.0.2840.98 | Other | I need help getting the social share, presentation running. I start in 20 minutes. Please help! | None | 2016-12-14 10:33:20 |
Nancy Ruby | nancyruby@yogamotion.com | UWV2KSYHZ48VEOZF | Presenter | Firefox 50.0 | Microphone control / responsiveness | having an echo problem and the call is live | None | 2017-01-16 17:28:50 |
Frank | francklin@t-online.de | TDQG2WA0JAR75IJQ | Assistant | Chrome 49.0.2623.112 | Breakouts, Cues, Tones | We were hearing chimes during the conference again and again during the call without being able to switch the tone off. Is it possible that this comes from having recreated the conference from an old conference? | None | 2017-01-18 13:19:21 |
Patti Digh | patti@pattidigh.com | 7VCWP7CI45HMXZM | Presenter | Chrome 55.0.2883.95 | Other | I upgraded to 250 lines last week, and now the call is full at 75. | None | 2017-01-18 17:22:02 |
Sylvie | sylvie.curran@evolvingwisdom.com | 8DHT4SO1F9DMZGI4 | Admin | Chrome 55.0.2883.87 | PIN issues | I think it is a phone issue - we are getting a busy signal when trying to dial in! | None | 2017-01-23 16:58:15 |
Rachel Taccariello | remt8@hotmail.com | 1O60RA662J7ONIZV | Assistant | Chrome 54.0.2840.87 | Audio Quality | Very poor quality, choppy for all callers | None | 2017-01-31 10:13:37 |
Candy Smith | candy@dpo.org | QAR63Z47RZWIHGF8 | Admin | Chrome 56.0.2924.87 | PIN issues | Web Phone Not Working for our call. | None | 2017-02-06 18:02:11 |
Patti Digh | patti@pattidigh.com | CE15GY8RW8LR31VY | Presenter | Chrome 56.0.2924.87 | Other | Social webinar not loading | None | 2017-02-08 16:30:34 |
Shana Kuhn-Siegel | shana@foreveris.com | IKUU04VW650GP3JA | Admin | Chrome 55.0.2883.95 | Disconnection & Responsiveness | I got dropped from the call 8 minutes in at the same as another participant. This has happened before. Is this something that can be troubleshooted. Is there any additional info that you need? | None | 2017-02-10 07:41:41 |
Bez Stone | bez@bezstone.com | 2SNC8SSOC8ZE605 | Presenter | Chrome 55.0.2883.95 | Microphone control / responsiveness | The background music will not stop playing despite the button being clicked repeatedly and the color toggling from green to red. Help! | None | 2017-02-13 19:01:23 |
Jay Swindle | jay.swindle@stagen.com | DMSHKDPZIF8ODNG0 | Presenter | Chrome 56.0.2924.87 | Audio Quality | static on the line... | None | 2017-02-14 09:30:57 |
Jackie Splain | jsplainw@gmail.com | H45OSXFNOQF0AO2 | Assistant | Chrome 56.0.2924.87 | Disconnection & Responsiveness | Hi - I am on the NYOC20 call (Leadership that works). Several people have been disconnected singly, and then suddenly 5 ppl all at once. They are back now - but writing you to let you know there is a problem. A call last night had similar problem. | None | 2017-02-15 16:08:42 |
Jackie Splain | jsplainw@gmail.com | H45OSXFNOQF0AO2 | Assistant | Chrome 56.0.2924.87 | Disconnection & Responsiveness | Presenter lost sound for several minutes, then got dropped. Multiple people getting dropped every few minutes. | None | 2017-02-15 16:21:46 |
Jay Swindle | jay.swindle@stagen.com | JPFMBZ24UY9BENWI | Presenter | Chrome 56.0.2924.87 | Audio Quality | Static on line | None | 2017-02-16 11:43:22 |
Shana Kuhn-Siegel | yogawithshana@gmail.com | IKUU04VW650GP3JA | Admin | Chrome 56.0.2924.87 | Breakouts, Cues, Tones | I was leading a call and got dropped several times as did my participants. This is making it impossible to have conferences using your platform. I have reached out before about the same problem and got no response. Please help. Thanks
| None | 2017-02-20 07:49:21 |
Mona Miles Koehler | gmcinco@nwi.net | 63DSZBXHSEF0U437 | Presenter | Chrome 56.0.2924.87 | Other | cannot get music to stop | None | 2017-02-22 17:08:38 |
Eric Troth | etroth@yahoo.com | MME5S7AT8WSWLJV | Presenter | Chrome 57.0.2987.98 | Other | The participant registration page for events is showing a new prompt tied to the event timer. It says, "This event started (x) minutes ago!" Since I open the call 30 minutes ahead of the scheduled starting time, this will give participants the mistaken impression that they are late. Participants come on after another broadcast event and are only given the breakout registration link at that time. When they register, they will be seeing a message that they are already 30+ minutes late. This is a bad idea. I talked about this with Barry and Aubrey on the Call Driver Lounge last Friday. I really hope that this confusion generator of a message gets changed. | None | 2017-03-12 18:40:00 |
Mark Silver | mark@heartofbusiness.com | FPP08SPKF8LP67 | Presenter | Safari 10.0.3 | Audio Quality | While on a call, there was an ad for maestro playing on a loop with no obvious what to stop it. We had a small group and switched to skype instead- it was unusable. What was going on? | None | 2017-03-14 08:58:00 |
Sarah Warren | sarahw@byreferralonly.com | 324QUSIIEBVCNECX | Presenter | Chrome 56.0.2924.87 | Other | Im unable to turn the music off in my current call. | None | 2017-03-15 10:24:48 |
Prucia Buscell | prucia@plexusinstitute.org | TDX49NBJM799U8SR | Admin | Firefox 40.0 | Other | no sound for 7 minutes at beginning of the call - strange interruptive soundsgthrough out the call | None | 2017-03-17 11:08:17 |
Melva | melva@georgiademocrat.org | S7NET5IHSHQ3QX01 | Assistant | | Microphone control / responsiveness | keep hearing echo | None | 2017-03-20 15:34:24 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | P4SA9VYHVOZQOGT | Admin | Chrome 56.0.2924.87 | Microphone control / responsiveness | 8:30AM PDT conference. Deep Coaching Institute. Rod Gohil called in, but we cannot hear him. He is not on mute. Please help. | None | 2017-03-23 08:48:17 |
Maura | mkoutoujian@gmail.com | DA5E513Y1RAPVU | Presenter | Safari 10.0.3 | Other | I was unable to call in on the number I use every week. It became a problem as I had to get another number to call in. One of the participants had the same phone number as me but with a different PIN. She got in and then dropped after 20 minutes. As the ADMIN and PRESENTER i want to make sure my call in number is correct. Can you help? | None | 2017-03-23 11:02:52 |
Maryellen Myers | memyers@mac.com | RP0ZKV048CA6SX7A | Presenter | Chrome 56.0.2924.87 | Other | I cannot hear the class members, but not on mute. | None | 2017-03-29 05:31:03 |
Iyeshka Farmer | iyeshka@iyeshka.com | Z48T6KYWAIB0CIRZ | Presenter | Chrome 56.0.2924.87 | Audio Quality | Clicking sounds, disconnections, drop outs, for multiple participants. | None | 2017-03-30 10:30:06 |
Aimee Van Cleave | aimee@wyodems.org | UA4JZJZKF17B7AYK | Admin | Chrome 56.0.2924.87 | Disconnection & Responsiveness | I was personally disconnected several times and we had many participants that were disconnected repeatedly as well. | None | 2017-03-30 18:57:23 |
Christopher Holman | chris.holman53@gmail.com | PQKIG5CVQUA2I30B | Presenter | Chrome 57.0.2987.98 | Disconnection & Responsiveness | | None | 2017-04-05 09:08:05 |
Mary Elaine Kiener | me@askmehouse.com | BXDUTHOH3DF2BO3I | Admin | Chrome 56.0.2924.87 | Disconnection & Responsiveness | In the midst of leading a call, I have already been bumped at least 4 times [using my landline 517-484-3127]. I have now tried calling in on my cell phone [517-204-8970] and will see if I can stay present. | None | 2017-04-05 09:22:55 |
Colleen | colleen@theshiftnetwork.com | GS38DJWALR54CTFD | Admin | Chrome 57.0.2987.133 | Audio Quality | in the last two days in 3 classes I have had a variety of participants that are not hearing over the webphone... it breaks up the teaching. Sure hope it will work better... Thank YOU... | None | 2017-04-05 17:24:55 |
Patricia | patricia@evolutionarycollective.com | TAPU44Q7EUNTGIK9 | Presenter | Chrome 56.0.2924.87 | Disconnection & Responsiveness | Multiple people experiencing fuzzy lines, getting dropped and sound cutting out. | None | 2017-04-06 20:10:04 |
Jay Swindle | jay.swindle@stagen.com | DMSHKDPZIF8ODNG0 | Presenter | Chrome 57.0.2987.133 | Disconnection & Responsiveness | The entire call just ended itself in the middle around 11:20 CST. Everyone was kicked off both the web interface and the phone. Never had this happen before. | None | 2017-04-11 09:26:13 |
Jackie Splain | jsplainw@gmail.com | H45OSXFNOQF0AO2 | Assistant | Chrome 57.0.2987.133 | Disconnection & Responsiveness | two people keep getting dropped from call
Laura McKelvie at least 6x
also gave alternate no. at 7:30
Tomer Versano
4x dropped - gave alternate number c7:20
(510) 281 1111
^^^
Both holding fast now at 7:50 but thought you should know of this issue. | None | 2017-04-12 16:51:05 |
Shelley | aaliyah.haqq@stagen.com | FRLX9BV5QG4CM06 | Admin | Chrome 57.0.2987.133 | Disconnection & Responsiveness | Keeps dropping ppl off the call | None | 2017-04-18 08:12:18 |
Nicole Baldauf | nicole.c.baldauf@aphis.usda.gov | D0D44KO0ZHJTHOLO | Assistant | Internet Explorer 11.0 | Microphone control / responsiveness | | None | 2017-05-03 11:52:31 |
Angela Campos | acampos@njcedv.org | N6KGVQBD46XXVEC | Presenter | Chrome 57.0.2987.133 | Display & Sort issues | I can not share my screen. | None | 2017-05-09 13:02:42 |
Iyeshka Farmer | iyeshka@iyeshka.com | Z48T6KYWAIB0CIRZ | Presenter | Chrome 57.0.2987.133 | Disconnection & Responsiveness | My phone line was live, but I was not able to be heard on the call and was no longer on the conductor screen. Then was disconnected again later in the call. Other participant was disconnected. Another participant had big gaps in us being able to hear her audio; once it was audible, it played with clarity and at normal speed, but could see her mike light up long before we actually heard the audio. And assistant had big lags in responsiveness of the panel. All are seasoned Maestro users with over a year of weekly calls experience. | None | 2017-05-11 10:44:25 |
Valerie Pittser | valerie@fpg.com | EUQWMBA9JURXPGMR | Admin | Safari 10.1 | Disconnection & Responsiveness | The callers keep getting kicked off the call. Please help! | None | 2017-05-11 13:05:33 |
Stephanie | sbohnett@crrglobal.com | LQW7T1LWBPM5FK45 | Admin | Chrome 58.0.3029.110 | Disconnection & Responsiveness | Pin 687715 and 691667 keep getting dropped. | None | 2017-05-24 10:13:34 |
richard | richard@femininepower.com | 9DT1CXDJONRK4B | Admin | Chrome 58.0.3029.110 | Disconnection & Responsiveness | restart/reboot/refresh: control panel not showing any callers / non-responsive! | None | 2017-05-24 11:56:20 |
Alison Armstrong | alisonprivate@earthlink.net | I75V8M5J5XON66ZR | Presenter | Firefox 53.0 | Display & Sort issues | the dashboard is blank and no one can be connected together | None | 2017-05-24 12:39:48 |
Scott Cross | ofacentralillinois@gmail.com | 11RBYIBA6BVXDJV | Admin | Chrome 58.0.3029.110 | Microphone control / responsiveness | I cannot get the music to shut off and I need to upgrade my service before a call in the next 45 minutes - please call me at 217-722-4882 ASAP | None | 2017-05-24 17:17:14 |
Meg Blackburn Losey | spiritlite1@aol.com | A3MBZ9GVGIPMBVRT | Admin | Safari 10.1.1 | Other | we cannot sign in the system keeps propagating repeat numbers so all are getting the same one | None | 2017-06-04 08:07:47 |
test | test@mailinator.com | E52MCEAABU0TLCCA | Assistant | Chrome 58.0.3029.110 | Other | Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi vel risus quis dolor feugiat efficitur at ac nulla. Maecenas lobortis ipsum ligula, dapibus mattis neque posuere sed. Nam vitae sodales ipsum, eget eleifend tellus. Suspendisse sit amet ultrices eros, quis sagittis ipsum. Mauris congue enim sed ante aliquet vulputate. Duis a ante semper, porta odio ac, fringilla odio. Donec condimentum nunc a tellus vulputate mattis pharetra non lorem. Phasellus ullamcorper lacinia dui. Curabitur libero turpis, lobortis eu urna et, suscipit ornare dolor. Nunc congue malesuada elit sed sodales. Sed ligula nibh, sollicitudin in sapien in, mattis feugiat mauris. Nunc augue nisl, rutrum in odio a, luctus volutpat lacus. Cras eget tellus sit amet orci imperdiet bibendum quis non orci. Suspendisse gravida tellus ac lectus condimentum varius. Duis consequat nibh tincidunt posuere pellentesque. Morbi dapibus diam sed erat gravida eleifend. Curabitur gravida lorem id quam mollis molestie massa nunc. | None | 2017-06-12 02:26:46 |
test | test@mailinator.com | E52MCEAABU0TLCCA | Admin | Chrome 58.0.3029.110 | Other | test | None | 2017-06-12 02:28:29 |
Kate | 350198@gmail.com | EDYOKLAONCK5H339 | Admin | Chrome 58.0.3029.110 | Other | No one is there, including me. We are now 8 min late for our conference. Please help!! | None | 2017-06-12 08:36:32 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | HMGU7LNK9BE2I541 | Presenter | Chrome 58.0.3029.110 | Other | All of us are calling in and connecting, however we cannot hear each other. I cannot see anyone in the dashboard - including myself. We are using a reservationless conference that we use without problems monthly. Deep Coaching Institute. Partner Call. | None | 2017-06-12 08:39:21 |
Peggy | peggy@theinvisibleclose.com | BRY0XRWQ9GTE0QVQ | Assistant | Chrome 58.0.3029.110 | Other | URGENT! We have a call scheduled right now and people are dialing in, but not showing up on the dashboard, and no one can hear anything. can you help?? | None | 2017-06-12 09:27:30 |
Angela | angela@theinvisibleclose.com | BRY0XRWQ9GTE0QVQ | Assistant | Chrome 58.0.3029.110 | Other | No one was able to dial in and register as being on the call. we had several members call in and the line showed empty the whole time and we could not hear each other. Please help. | None | 2017-06-12 09:30:06 |
Donna Fedor | donna@donnafedor.com | 1PY6QMAGFGE0A86S | Presenter | Firefox 53.0 | Other | Nothing is showing up on the screen
| None | 2017-06-12 17:34:20 |
LYNETTE MCCLAIN | LYNETTE.MCCLAIN@GMAIL.COM | 52MP3CPPZNH2J0C0 | Admin | Chrome 56.0.2924.87 | Disconnection & Responsiveness | Cant see screen. Cant hear anyone
| None | 2017-06-12 18:28:42 |
Brent Martin | brentus33@gmail.com | YMYR3BCIJ0S3L0E1 | Presenter | Chrome 58.0.3029.110 | Disconnection & Responsiveness | I got kicked out during the call. Started with listeners suddenly couldnt hear me. Then the system kicked me off the call. | None | 2017-06-22 13:35:51 |
Bonnie | PSYCHIC@PSYCHICBONNIEJEAN.COM | SLWOL4X91BYH1BFH | Admin | Firefox 54.0 | Breakouts, Cues, Tones | Groups could not hear each other | None | 2017-06-24 18:55:13 |
Will | will.parmelee@evolvingwisdom.com | 92NMTA3QKM3SBCI | Admin | Chrome 56.0.2924.76 | Microphone control / responsiveness | Cannot pause maestro music | None | 2017-06-28 16:37:35 |
Audrey Seymour | audrey@clearchangegroup.com | BM0WHSTMJDLF45H4 | Presenter | Chrome 59.0.3071.115 | Breakouts, Cues, Tones | We formed the groups, and then without touching anything, suddenly everyone was in one large breakout group. So we had to redo the groups. And, some of our callers reported being dropped. | None | 2017-07-05 13:08:07 |
Marie Adams | marieadams366@gmail.com | 0ICIF52XEMFL8XVU | Assistant | Chrome 59.0.3071.115 | Microphone control / responsiveness | One of our callers is mute although her mike is public | None | 2017-07-18 16:21:52 |
Steven G. Barnes | stvbarnes72@gmail.com | ULD7QBBGF8X6L9IE | Assistant | Firefox 54.0 | Other | For months, when I call in with the latest call-in # and pin I get a message that the pin is not recognized, I call in again with the same call-in and pin and it will tell me the call is not scheduled yet (I am calling in 25 minutes or 10 minutes before the call is scheduled). Then I call with the same call-in and pin and it says "you will now be connected". I am concerned that our audience will not know that they have to call in multiple times to get on the call. | None | 2017-07-20 12:21:30 |
Michelle Deatrick | michelle@michelledeatrick.com | IIYEV24HTGUYC2YG | Presenter | Chrome 59.0.3071.115 | Other | I cannot turn off the music | None | 2017-07-23 16:40:41 |
Michele Colon | drmscolon@msn.com | 81Q699MIGVEU6O0 | Presenter | Chrome 59.0.3071.115 | Disconnection & Responsiveness | | None | 2017-07-24 12:37:50 |
bonnie | bonniejean@psychicbonniejean.com | PV7K66S7C0C104IA | Presenter | Firefox 54.0 | Breakouts, Cues, Tones | The turn off music is not working. The button | None | 2017-07-25 08:59:43 |
Bob Penaloza | bobp@2xlconcepts.com | OCC2RYDL285RC6D0 | Admin | Chrome 59.0.3071.115 | Other | | None | 2017-07-26 09:41:47 |
Rhett Davis | rhett.davis@pathways.com | KAICJYZ7Y8UJT619 | Assistant | Chrome 59.0.3071.115 | Other | attendees get busy signal. No one shows up on the interface even if they manage to get on the call. | Screenshot | 2017-08-02 09:05:32 |
Jon Benfer | jbenfer@arbinger.com | CMK5XIPEQ6GI7RH1 | Presenter | Firefox 54.0 | Other | Complete line failure. | None | 2017-08-02 09:55:14 |
Anna Sontag | Anna@FullLifePrograms.org | M42X87DVIHZMEDS | Assistant | Chrome 60.0.3112.90 | Microphone control / responsiveness | No audio | None | 2017-08-23 10:31:38 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | D2UFSI79GSDE73SA | Presenter | Chrome 60.0.3112.113 | Audio Quality | Carla Van Stralen (a participant) has had a lot of background noise over the sessions. When I do not have her on mute, when others speak, there is noise. When I put her on mute and others speak, there is no noise. Please let me know why and what MC can do to correct the problem. her Pin is 478440; her webphone is 9127013. Thank you. | None | 2017-09-05 12:33:29 |
Kirsten L Farris | kirsten@kirstenfarris.com | RFHERY0MG74K7JTS | Admin | Chrome 60.0.3112.101 | Disconnection & Responsiveness | We are having a session with breakout groups and have had several- people getting dropped out of their groups. | None | 2017-09-07 12:29:33 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | D2UFSI79GSDE73SA | Presenter | Chrome 60.0.3112.113 | Disconnection & Responsiveness | We are not connected. Presenters were on the call. Participants were on the call, but we could not see them. Help now!!!!! | None | 2017-09-12 10:37:31 |
russ mckencry | russ@mckendry.co | YUFABM3TOWIDM1U5 | Presenter | Firefox 55.0 | Other | | None | 2017-09-12 11:07:59 |
Mark Silver | mark@heartofbusiness.com | 7IZ9P54LJNKA1ISK | Admin | Chrome 60.0.3112.113 | Display & Sort issues | URGENT!!! No one is showing on the dashboard! | None | 2017-09-12 11:24:00 |
Sharon Eakes | seeakes@arbinger.com | LFOE2SX1JSGACNZE | Admin | Firefox 55.0 | Other | No one could get on the call, including the presenters. 11 am PT for the Arbinger Coaching Network 9/12/18 | None | 2017-09-12 11:28:50 |
Brent Martin | brentus33@gmail.com | URXVB4V9JIT1DG | Admin | Chrome 60.0.3112.113 | Other | Your software rarely works correctly. No one could get on the call today. Your support is terrible for situations like this. So dumb we are paying this much and no support when it breaks. | None | 2017-09-17 11:33:37 |
Cat Rowland | cat@gangaji.org | LE1WCTC4YQ2ES4M | Admin | Safari 10.1.2 | Other | Complete fail on our 11am PDT meeting. Tests in the preceeding hour were perfect but at start time the interface, the call itself, and Maestro website not functioning in a usable way. we have to reschedule :( | None | 2017-09-17 11:38:37 |
Shana | shana@foreveris.com | WVUZ45GJYWM4WOAC | Presenter | Opera 47.0.2631.80 | Other | Nobody is showing up in conductor. We have a scheduled conference, but the conductor is blank. | None | 2017-09-25 07:33:17 |
Donna Fedor | donna@resultsthinking.com | XR4JLB2TETMHYN9Q | Presenter | Firefox 55.0 | Other | No one is displayed on the screen and cannot conduct conference please advise | Screenshot | 2017-09-25 07:40:39 |
Joel Young | joel@nonpersonalawareness.com | VUX3207TJ6X1XLE | Presenter | Chrome 59.0.3071.115 | Microphone control / responsiveness | Mic keeps jumping from breakout to public :/ | None | 2017-09-25 11:27:21 |
Lion Goodman | liongoodman@gmail.com | WPBPVN1CJMG65AV7 | Presenter | Safari 11.0 | Microphone control / responsiveness | NOTHING IS WORKING! | None | 2017-09-25 11:28:18 |
Brent | brentus33@gmail.com | 60SJ8YN09CPJ1XTG | Presenter | Chrome 60.0.3112.113 | Other | Once again, the conference is NOT WORKING! Wheres the support??? | None | 2017-09-25 11:56:11 |
MARK | MARK@MASTERYSYSTEMS.COM | YK32W4CLLWIRW75A | Assistant | Safari 11.0 | Audio Quality | TERRIBLE FEEDBACK AND VOICE DELAY ON OUR CALL | None | 2017-09-27 17:50:17 |
Holly Moore | hmoore@stormontvail.org | KI9H8AV5GR74M73 | Presenter | Chrome 60.0.3112.78 | Display & Sort issues | Name not showing up on the call list. | None | 2017-10-03 10:37:14 |
Nancy | nancy.chrisman@gmail.com | CMWUI83204DUBGAL | Presenter | Chrome 61.0.3163.100 | Display & Sort issues | No one showing on the online platform
| None | 2017-10-03 10:56:14 |
Jeremy | jeremy@strategicintervention.com | CYSQ230BR4FESXSO | Assistant | Chrome 61.0.3163.100 | Disconnection & Responsiveness | Entire call dropped about 55 minutes in. | None | 2017-10-03 13:12:34 |
Brian Hedgpeth | brian@fxnalliance.com | KP4YS65FO1B9C8X | Assistant | Chrome 61.0.3163.91 | Audio Quality | Caller unable to hear after repeated call in attempts. | None | 2017-10-04 09:31:01 |
mason | mason@facultydiversity.org | OV8J2A5P3UGV4EQS | Assistant | Chrome 60.0.3112.113 | Disconnection & Responsiveness | Our presenter is getting cut in and out and we keep losing her audio and then she comes back. We are in the midst of a call. | None | 2017-10-05 12:01:31 |
Shayla Nunnally | shayla.nunnally@uconn.edu | WCCMNLVHVCGET1L | Presenter | Chrome 61.0.3163.100 | Microphone control / responsiveness | My participants are unable to speak with me. No one is on the call but I see them as being on the Webinar | None | 2017-10-06 12:56:40 |
Shayla Nunnally | shayla.nunnally@uconn.edu | WCCMNLVHVCGET1L | Presenter | Chrome 61.0.3163.100 | Microphone control / responsiveness | issues sill with audio | None | 2017-10-06 13:11:21 |
Mary Elaine Kiener | me@askmehouse.com | 9812VKTK3SROVFG2 | Admin | Chrome 61.0.3163.100 | Disconnection & Responsiveness | One of the participants - Selene - got bumped off the system repeatedly during the call.
Also, I had great difficulty getting into the computer interface at the beginning of the call. Perhaps it was at my end, but the browser bar was very slow in loading and kept saying the connection was not secure. | None | 2017-10-08 17:32:26 |
Dan | danielp@byreferralonly.com | TNP3A5M40PMBRQDP | Presenter | Chrome 61.0.3163.100 | Audio Quality | We have no audio in our session | None | 2017-10-11 10:01:03 |
Jessica | jessica.zhang@alairhomes.com | 2P1Q0YP5GOXVFPQ | Admin | Safari 11.0 | Audio Quality | We cannot unmute mics | None | 2017-10-11 11:57:25 |
Sarah Dobrovolny | sarah@heartofgoldhealing.com | VZTF28MMMUONBYC | Admin | Chrome 61.0.3163.100 | Other | I spent 10 minutes on a reservationless conference call. Several of the other participants contacted me. All indicated that the conference was indicating that they were the only one on the call. As the Admin and presenter, no one was showing on the screen, or on the call itself. The music was not able to be turned off. I logged out of the computer and back in several times, it was the same issue each time. When I tried to disconnect the call and call back in, it terminated the conference. | None | 2017-10-16 18:05:27 |
Colleen | colleen@theshiftnetwork.com | 1I23DRISN5E836UB | Admin | Chrome 61.0.3163.100 | Audio Quality | Just seems that many participants on the call were having webphone issues. Some participants reported hearing the wait music in the middle of the class. | None | 2017-10-26 13:14:38 |
Bonnie | bonniejean@psychicbonniejean.com | GGPYQI2DNOBTUT7F | Admin | | Microphone control / responsiveness | It is not letting me turn off the music | None | 2017-11-02 16:45:45 |
Sara | sara.qureshi@maestroconference.com | 9VJW6BRUCRSFFX2A | Presenter | Chrome 63.0.3239.132 | Other | | None | 2018-01-11 23:13:35 |
sara qureshi | squreshi@folio3.com | 9VJW6BRUCRSFFX2A | Presenter | Chrome 63.0.3239.132 | Data: Renaming and Editing of variable fields, Downloading to Excel | test | Screenshot | 2018-01-11 23:14:25 |
sara qureshi | squreshi@folio3.com | 9VJW6BRUCRSFFX2A | Presenter | Chrome 63.0.3239.132 | Data: Renaming and Editing of variable fields, Downloading to Excel | test | Screenshot | 2018-01-11 23:14:50 |
1 | 1@g.com | 9VJW6BRUCRSFFX2A | Presenter | Chrome 63.0.3239.132 | Data: Renaming and Editing of variable fields, Downloading to Excel | run test | Screenshot | 2018-01-11 23:17:24 |
Barry Bettman | bbettman@gmail.com | A29ITYWLMWWLER1X | Assistant | Chrome 63.0.3239.132 | Other | Testing report an issue to see if I get an email back with the zen desk ticket number | None | 2018-01-12 11:37:14 |
Jeff Huhtmacher | jeff@maestroconference.com | WNDD571154IINKIG | Presenter | Chrome 63.0.3239.132 | Breakouts, Cues, Tones | test | None | 2018-01-16 14:04:42 |
Kevin | kkeefe@westbridge.org | HX45IO63V5YXHIJS | Presenter | Internet Explorer 11.0 | Disconnection & Responsiveness | Callers are receiving a "all circuits busy" and are not able to call in... | None | 2018-01-18 14:47:02 |
Hale Dwoskin | haled@sedona.com | ZGYJMPVMNBOPC3E3 | Presenter | Chrome 63.0.3239.132 | Display & Sort issues | No one including me is appearing in my conference? I can not conduct it and I am supposed to be leading a live conference now. Please help. Thanks | None | 2018-01-22 17:54:35 |
test | test@n.com | OX9SDCPAAAW2EE5 | Presenter | Chrome 63.0.3239.132 | Other | test | Screenshot | 2018-01-25 02:16:48 |
Debora J Seidman | deborasei@gmail.com | MBJ1W4HPNQU0KD5I | Presenter | Chrome 63.0.3239.132 | Disconnection & Responsiveness | one of my callers, calling in via webphone, keeps getting dropped off the call, she also called and we could not hear her | None | 2018-01-29 10:42:21 |
aaron black | elchanonblack@gmail.com | 705ZB24B8C55TSXS | Admin | Safari 11.0.2 | Audio Quality | how do i get rid of the damned music? | None | 2018-02-08 13:47:27 |
Steve Mattus | steve@heartofbusiness.com | Q9BTZOBZDZXC45GN | Admin | Chrome 64.0.3282.167 | Disconnection & Responsiveness | We can all dial in but no one can hear each other. | None | 2018-02-15 09:28:05 |
Lori Todd | lori.todd@thelegacycenter.com | JSUDT1TVFL30U9WR | Presenter | Firefox 58.0 | Other | No one could hear anyone else and everyone was told only one in conference | None | 2018-02-15 17:46:05 |
Michael Ippolito | michael@teamgood.org | 5QOYW5V44EX0PM4B | Admin | Chrome 64.0.3282.167 | Other | To whom it may concern,
The text pad is not coming up. This is the third Maestro call in a row with the text pad is no longer populating. Usually I just need to sign into my gmail account & refresh the Visual Interface for the pad to pop up. Please advise.
Thank you for your time & attention to this matter.
Michael | None | 2018-02-18 15:59:15 |
Kim Elpers | kim@msia.org | AT0XBQJNGTPZP9Q | Presenter | Chrome 63.0.3239.132 | Audio Quality | Always loud hiss when using Web call feature. Also, today, 2/24, the student could not hear me and I had to call on phone. | None | 2018-02-24 19:05:19 |
Debora J Seidman | deborasei@gmail.com | MBJ1W4HPNQU0KD5I | Presenter | Chrome 63.0.3239.132 | Disconnection & Responsiveness | I had trouble getting on the call today and so do my students. Last time the call got interupted mid way through and I could not get on, thanks | None | 2018-02-26 10:07:36 |
Maryellen Myers | memyers@mac.com | 3CBH12UNR00V6APQ | Presenter | Chrome 64.0.3282.167 | Disconnection & Responsiveness | | None | 2018-02-27 07:03:44 |
Colleen | colleen@theshiftnetwork.com | BIXOGSKKXJI4MPKJ | Admin | Chrome 64.0.3282.167 | Disconnection & Responsiveness | Today just opening maestro was not easy.... had to give access to flash plug in which never normally gets asked. But now it keeps giving me this message and I do have a good internet connection so just letting you know there is something going on. Please do not disrupt the class that is currently working as it is happening now. | Screenshot | 2018-02-27 12:12:33 |
Becca | becca@mamagenas.com | 5DW7UU9UHECD2XE0 | Presenter | Chrome 64.0.3282.186 | Other | music is not working. the music button (that plays the guitar music when callers call-in) is not running right now. i have hung up and called back and quit the call and opened it again - still not working. green light for music is on, but no music is playing. can you remedy? i | None | 2018-03-07 08:52:28 |
Cat | cat@gangaji.org | JO1IP04ZIBWH3JWF | Admin | Safari 11.0.3 | Other | the Maestro computer calls were not delivering any sound output. Input was fine. Reported on multiple locations, multiple PIN#s | None | 2018-03-11 12:05:12 |
Cris Greer | simpledesigngirl@gmail.com | A4LVPP054YYEWFLY | Presenter | Chrome 65.0.3325.181 | Disconnection & Responsiveness | people keep getting kicked off our call
| None | 2018-03-23 12:20:07 |
Bonnie Jean | bonniejean@psychicbonniejean.com | M2E90X4B8I1HAST | Presenter | Chrome 65.0.3325.181 | Breakouts, Cues, Tones | It is NOT letting me turn of the music - have a conference in 15 minutes | None | 2018-03-27 18:43:51 |
Alise Roderer | aroderer@newleaderscouncil.org | Z6WKTDWQ9SC9QYKH | Presenter | Safari 11.0.3 | Audio Quality | Terrible echo | None | 2018-04-02 17:52:50 |
Jaime | JaimeMyers4pax@gmail.com | Y3ERP3X6AMDNY57Q | Presenter | Safari 11.0.1 | Audio Quality | sound underwater | None | 2018-04-03 10:50:17 |
James DiFalco | jim.difalco@deepcoachinginstitute.com | PWAWQ4VFD7WUJZAS | Admin | Chrome 65.0.3325.181 | Disconnection & Responsiveness | I have a person who connect connect to a conference. She is trying to use webphone via an iPad. Any thoughts? | None | 2018-04-04 08:51:27 |
Jeff Hutmacher Test | test@maestroconference.com | NGGP4573NHL764IV | Admin | Chrome 65.0.3325.181 | Other | test | None | 2018-04-06 09:51:42 |
jeff test | test@mail.com | NGGP4573NHL764IV | Presenter | Chrome 65.0.3325.181 | Breakouts, Cues, Tones | test | None | 2018-04-06 09:52:30 |
jessicajoyce | jessica@maestroconference.com | NGGP4573NHL764IV | Presenter | Chrome 65.0.3325.181 | PIN issues | test | None | 2018-04-06 09:58:20 |
Jeff Hutmacher | test@maestroconference.com | NGGP4573NHL764IV | Presenter | Chrome 65.0.3325.181 | Audio Quality | test | None | 2018-04-06 09:58:39 |
Kristi Obmascher | kristi.obmascher@wisc.edu | 10E3D5QEMUZGLGR | Presenter | Internet Explorer 11.0 | Audio Quality | We were not able to make our conference call work on Maestro due to the really poor audio. | None | 2018-04-23 07:06:53 |
Bridget | bridget@marymorrissey.com | EXLM9U2ZLFHKFAUC | Assistant | Chrome 65.0.3325.181 | Disconnection & Responsiveness | | None | 2018-04-24 15:07:10 |
Hale Dwoskin | haled@sedona.com | Q3P8VBSMYW29LNKK | Presenter | Chrome 65.0.3325.181 | Audio Quality | The audio quality of the call is so bad I just had to end a paid call with 50 people on it. All participants no matter how they called in sounded like they were under water. | None | 2018-04-25 11:14:45 |
cristina@dcimmigrationhub.com | cristina@dcimmigrationhub.com | DFBAK0HT9Q3N7VS | Presenter | Chrome 66.0.3359.117 | Audio Quality | | None | 2018-04-25 12:03:53 |
Synthesis Center | val.silidker@gmail.com | EE06CAFC0QDAN9BZ | Presenter | Chrome 66.0.3359.117 | Audio Quality | Chopping voices AND some of the names are coming in doubled up and/or wrong | None | 2018-04-25 18:02:56 |
Leni | lhoppenworth@indivisibleil.com | 3VZQ3D6JJNI1EQA | Admin | Safari 11.1 | Audio Quality | | None | 2018-04-25 18:13:09 |
Mark Doherty | markjamesdesigns@gmail.com | GGQR5MWT1XADSAF | Presenter | Firefox 59.0 | Audio Quality | Stopped call and had everyone call back in. Adjusted microphones. | None | 2018-04-25 18:13:39 |
nancy | nanrukahnconsulting@gmail.com | P4M56UEQVQOTN8PJ | Presenter | Chrome 66.0.3359.139 | Audio Quality | getting a lot of echos, please help if possible. | None | 2018-04-28 14:25:07 |
Jay Swindle | jay.swindle@stagen.com | MUI1XJ846QA3L4T | Admin | Chrome 66.0.3359.139 | Disconnection & Responsiveness | We have callers dropping in and out of the call. Callers Ryan Barnhart is having issues. | None | 2018-05-01 07:22:11 |
Hale E Dwoskin | haled@sedona.com | JV09Y2M7OOABF9D0 | Admin | Chrome 66.0.3359.181 | Breakouts, Cues, Tones | The hold music is still not working right. I had to turn it off and on again to get it to work. Thanks, Hale | None | 2018-05-22 11:52:52 |
Christina | cbarr@flatironcorp.com | 7CNZY0XW15CNUDDS | Presenter | Chrome 66.0.3359.181 | Disconnection & Responsiveness | all participants were kicked off call and visual interface | None | 2018-05-31 10:55:55 |
Jaime | Jaimemyers4pax@gmail.com | Y3ERP3X6AMDNY57Q | Presenter | Safari 11.0.1 | Audio Quality | | None | 2018-06-05 11:31:17 |
Clarissa Espinoza | clarissa.espinoza@stagen.com | MOSRMIREG50IYDY | Admin | Chrome 67.0.3396.79 | Audio Quality | Calling in and all mics breaking out and static and unclear | None | 2018-06-12 07:12:34 |
Jay Swindle | jay.swindle@stagen.com | 38TV7Z8VCX2R784F | Presenter | Chrome 67.0.3396.79 | Audio Quality | The audio started getting shaky or warbled and we had to have everyone disconnect and dial back in. This was at ~9:15 central during this call | None | 2018-06-12 07:13:10 |
Jay Swindle | jay.swindle@stagen.com | 38TV7Z8VCX2R784F | Presenter | Chrome 67.0.3396.79 | Audio Quality | THe issue came back at 9:20...had to mute everyone and change mic settings to get it to go away... | None | 2018-06-12 07:17:06 |
Jay Swindle | jay.swindle@stagen.com | 38TV7Z8VCX2R784F | Presenter | Chrome 67.0.3396.79 | Breakouts, Cues, Tones | Can not get presenter brigette iafratte into the green room
| None | 2018-06-12 07:40:52 |
Hale Dwoskin | haled@sedona.com | K31WS142OWTLBXMR | Admin | Chrome 67.0.3396.87 | Audio Quality | Everyone on the call I am currently doing is sounding distorted. Can you please fix this ASAP | None | 2018-06-12 20:12:44 |
Dan Paris | danielp@byreferralonly.com | UMZ6AM6Z8Q1UOMA | Assistant | Chrome 66.0.3359.181 | Audio Quality | We are losing audio and being dropped from the call | None | 2018-06-13 08:29:44 |
Jay Swindle | jay.swindle@stagen.com | V0EWZFRZWILXF6JS | Presenter | Chrome 67.0.3396.87 | Audio Quality | Garbled audio again during this call. This has been happening regularly | None | 2018-06-14 08:28:28 |
Maryellen Myers | memyers@mac.com | G9PV3PHQ7R2QPKYV | Presenter | Chrome 67.0.3396.87 | Audio Quality | cannot hear anyone, they cannot hear me... static. IMPOSSIBLE TO CONTINUE? | None | 2018-06-14 08:35:53 |
Clarissa Espinoza | clarissa.espinoza@stagen.com | X5L6LDCHA45313EV | Assistant | Chrome 67.0.3396.87 | Microphone control / responsiveness | Breaking out with heavy static on all callers | None | 2018-06-14 08:41:34 |
Clarissa Espinoza | clarissa.espinoza@stagen.com | X5L6LDCHA45313EV | Assistant | Chrome 67.0.3396.87 | Display & Sort issues | Unable to transfer into the green room | None | 2018-06-14 08:47:32 |
Colleen | clowry@ohiodems.org | 8GKFTT6J08YSVVZ6 | Admin | Chrome 66.0.3359.181 | Audio Quality | Really bad audio quality toward the end of the call. It just started all of a sudden. | None | 2018-06-14 09:20:36 |
Debora J Seidman | deborasei@gmail.com | GR89VDX9DG6RI8SJ | Presenter | Chrome 67.0.3396.87 | Audio Quality | poor audio quality and unable to enter the call | None | 2018-06-14 10:03:44 |
Raphaelle Tamura | tamuras@sbcglobal.net | YYMAWFWSBKFX4K87 | Assistant | Firefox 60.0 | Audio Quality | For the past few days and this morning we have had shaky, in-and-out spotty sound quality on the lines as presenters. It has only happened when we dial in to Maestro and not other times. Not good please fix. Our present event is good for a few minutes then not. | None | 2018-06-16 10:04:48 |
Cat Rowland | cat@gangaji.org | JO1IP04ZIBWH3JWF | Admin | Safari 11.1.1 | Audio Quality | System wide major distortion and sound dropping so far three times during our session. All in the call having the same experience. Seems to recover and be normal after a few moments. | None | 2018-06-17 11:50:22 |
Jay Swindle | jay.swindle@stagen.com | MUI1XJ846QA3L4T | Presenter | Chrome 67.0.3396.87 | Audio Quality | The audio issues we were experiencing last week came back at the end of the call. The audio was intermittent and choppy and you could not understand the person talking. We had this occur multiple times on our account last week and I was told engineering was working on an issue with the servers. | None | 2018-06-19 07:47:31 |
Jaime | Jaimemyers4pax@gmail.com | VZKR0Q753BXTDBMM | Presenter | Safari 11.0.1 | Audio Quality | | None | 2018-06-22 11:52:59 |
Leni | lhoppenworth@indivisibleil.com | WCS3J3UR5FL56SIN | Admin | Safari 11.1 | Disconnection & Responsiveness | | None | 2018-06-22 12:05:17 |
Michelle | michelle@boulderpsychicinstitute.org | DREL9Q9V06UZC3JH | Presenter | Safari 11.0.3 | Audio Quality | The entire conference became choppy for about 5 minutes. This happens to our conference as well on 6/17/18. | None | 2018-06-23 10:44:09 |
Joe | Jdenniso@aft.org | 6VWSJBT6HXGUVS | Assistant | Firefox 60.0 | Data: Renaming and Editing of variable fields, Downloading to Excel | | None | 2018-06-27 14:55:41 |
Darrell Capwell | dcapwell@aft.org | 6VWSJBT6HXGUVS | Assistant | Chrome 67.0.3396.99 | Data: Renaming and Editing of variable fields, Downloading to Excel | Things were disappearing and not sticking when I typed it in | None | 2018-06-27 14:55:48 |
Michelle | michelle@boulderpsychicinstitute.org | 7EF9BSPF972Q72GJ | Admin | Safari 11.0.3 | Audio Quality | The audio is getting choppy suddenly for the whole conference | None | 2018-06-27 16:55:51 |
Nina Patrick | nina.patrick@gmail.com | PPZ0KS9I19UKZNP | Admin | Chrome 67.0.3396.87 | Other | Our call starts in 3 minutes and no one is listed on the dashboard yet we are here!!!!!!!! | None | 2018-06-28 07:55:12 |
Ellen | ln.l@me.com | R9Q6P3CLLFN3X7K | Presenter | Firefox 60.0 | Disconnection & Responsiveness | system keeps kicking us out
| None | 2018-06-28 08:52:00 |
Jay Swindle | jay.swindle@stagen.com | MUI1XJ846QA3L4T | Presenter | Chrome 67.0.3396.99 | Disconnection & Responsiveness | My entire call just got disconnected and everyone got kicked off. Can you please let me know what the issue is? | None | 2018-07-17 07:17:52 |
Erika | erika@Wellcoaches.com | 2XNFS1HUMVO649PS | Presenter | Safari 11.1 | Other | Music keeps playing and whole call just dropped! | None | 2018-07-17 08:15:07 |
Jackie | hello@clairvoyanthawaii.com | 4M290S4JCOT2F0KS | Admin | Safari 11.1.2 | Other | | None | 2018-07-23 12:45:46 |
hello@clairvoyanthawaii.com | jackie.robbins@gmail.com | 7VLI0NRJJAZRN97 | Presenter | Safari 11.1.2 | Disconnection & Responsiveness | When I put in my passcode there is a long pause before it allows me to enter the call, other calls have been having this challenge, and sometimes the pause just ends in a hang up. This is the 1st time I have experienced it in this particular event before! | None | 2018-07-23 16:24:56 |
Eliska | ellohi.two@gmail.com | NRXAMNUGSWQBZFQR | Presenter | Firefox 48.0 | I wish I had a feature ... | All of us had trouble getting in, then about 10 minutes after the official start of the conference we all got in. | None | 2018-07-23 18:55:58 |
mark | mark.mckenzie@enrichinghappiness.com | 5E8SLJNZU8PPW0V | Presenter | Internet Explorer 11.0 | Disconnection & Responsiveness | Caller 408-520-2444 - 640408 Drops their call everyday and the system will not let them call back in. Seems to be at 7:22 pst | None | 2018-07-27 06:32:40 |
Michael McHale | mchalelawfirm@yahoo.com | CPQPOXVUGOHIPC | Admin | Chrome 67.0.3396.99 | PIN issues | | None | 2018-07-27 06:49:38 |
David Buck | coachdave@coachville.com | EY9GWRPZY65SMJ1 | Presenter | Chrome 67.0.3396.99 | Other | We were on a call when the bridge just spontaneously ended the call.
the call started at 2PM ET / 11 AM PT
at 4:11 PM ET, the call just ended.
we were in Q&A so it is not a disaster... but it is not good.
Thanks for your attention. | None | 2018-07-31 13:17:15 |
Sheila Cash | sheilagcash@gmail.com | YL79AA6UGKQCDBF7 | Admin | Chrome 67.0.3396.99 | Disconnection & Responsiveness | | None | 2018-08-01 17:48:24 |
Attn. Leslie Lupinsky, guest | leslie@inspiredondemand.com | IZTL67Y7W8ABFFDS | Presenter | Firefox 61.0 | Other | people are not able to call in and I got dropped and not able to get back in. | None | 2018-08-02 12:10:50 |
Eric Johnston | eric@facultydiversity.org | 027W1UTWYZDNBMN1 | Admin | Chrome 68.0.3440.106 | Audio Quality | A strange issue happened to an assistant on the line that resulted in their audio just cycling (they were in the midst of a sentence and it was just repeating 2-3 words over and over again). Muting them and/or moving them into a private breakout helped but they had to dial back in to correct the issue (nothing else helped). | None | 2018-08-20 12:37:21 |
Jeff Test | jeff@maestroconference.com | 50RJHVSRS04EMO0Q | Presenter | Chrome 68.0.3440.106 | Microphone control / responsiveness | | None | 2018-08-29 10:43:20 |
Jay Swindle | jay.swindle@stagen.com | V0EWZFRZWILXF6JS | Presenter | Chrome 68.0.3440.106 | Disconnection & Responsiveness | at 10:31 central about 5 people including myself (the presenter) were disconnected from the call at the same time. This is unacceptable and needs to be corrected. | None | 2018-08-30 08:33:52 |
Jeff | hutmacherjeff@test.com | 5QW23RL98BQD3L43 | Presenter | Chrome 68.0.3440.106 | Audio Quality | | None | 2018-09-11 05:25:08 |
DEANN M SCHEPPELE | deann.scheppele@gmail.com | flight | Presenter | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | | None | 2018-09-21 07:54:21 |
Kai Stansberry | kai.stansberry@nineenergyservice.com | F6TNFDO5V2NYGWLZ | Admin | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | | None | 2018-09-27 13:15:09 |
Jeff | jeff@maestroconference.com | WKUKSUCTG29HJXTR | Presenter | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | | None | 2018-10-01 12:04:16 |
Diego test | test@test.com | WKUKSUCTG29HJXTR | Admin | Firefox 62.0 | Microphone control / responsiveness | Test | None | 2018-10-01 12:04:57 |
tina annibell | tina@nourishedliving.net | LRX1P9NPS45XD7R | Presenter | Firefox 62.0 | Microphone control / responsiveness | participans can not hear me | None | 2018-10-01 16:02:07 |
hafiz | hafiz.muhammad@nexdegree.com | 9S60V8LFV1D2KY3 | Admin | Chrome 69.0.3497.100 | Other | Testing the email feature. | None | 2018-10-01 23:54:05 |
Diego | test@test.com | 0DZMEWKX8AA8IZDI | Admin | Safari 12.0 | Breakouts, Cues, Tones | test | None | 2018-10-02 07:02:55 |
Diego | test@test.com | 0DZMEWKX8AA8IZDI | Presenter | Safari 12.0 | Microphone control / responsiveness | asdasd | None | 2018-10-02 07:03:46 |
Diego | test@test.com | 0DZMEWKX8AA8IZDI | Assistant | Safari 12.0 | Audio Quality | asd | None | 2018-10-02 07:05:40 |
Jeff | jeff@maestroconference.com | 5QW23RL98BQD3L43 | Presenter | Chrome 69.0.3497.100 | Microphone control / responsiveness | | None | 2018-10-03 12:12:24 |
Jeff | jeff@maestroconference.com | 5QW23RL98BQD3L43 | Presenter | Chrome 69.0.3497.100 | Display & Sort issues | | None | 2018-10-03 12:16:31 |
Jeff | jeff@maestroconference.com | M75ZPETYLERGFWXP | Presenter | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | | None | 2018-10-04 04:29:24 |
Jeff | jeff@maestroconference.com | M75ZPETYLERGFWXP | Presenter | Chrome 69.0.3497.100 | Audio Quality | | None | 2018-10-04 04:30:29 |
Jeff | jeff@maestroconference.com | M75ZPETYLERGFWXP | Presenter | Chrome 69.0.3497.100 | I wish I had a feature ... | | None | 2018-10-04 04:35:55 |
Jeff | jeff@maestroconference.com | 5QW23RL98BQD3L43 | Assistant | Chrome 69.0.3497.100 | Disconnection & Responsiveness | | None | 2018-10-04 04:56:52 |
Diego Test | diego.rodriguez@maestroconference.com | 0DZMEWKX8AA8IZDI | Admin | Firefox 62.0 | Other | Testing | None | 2018-10-09 12:06:10 |
Steve Barnes | Stvbarnes72@gmail.com | 2IKMP3FVUHB98SDO | Assistant | Firefox 62.0 | Display & Sort issues | I am on a Maestroconference. democracywatch. Calling with Skype. I can hear and be heard. I can operate the board and chat on it but I do not show up on the board otherwise. I refreshed my browser and got the same result. Not a big deal but curious. | Screenshot | 2018-10-11 12:15:02 |
Debora J Seidman | deborasei@gmail.com | 6TYF38OH6B49SKO | Presenter | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | People are pressing numbers on the call to raise their hand and it is not showing up | None | 2018-10-16 09:35:49 |
Jeff | jeff@maestroconference.com | 42CG1ZWU3EHB8 | Admin | Chrome 69.0.3497.100 | Other | test | None | 2018-10-17 06:06:42 |
Debbie | debbie@robbinsmadanestraining.com | NMAZTZ0PBNUBGU1R | Assistant | Chrome 69.0.3497.100 | Audio Quality | We have had audio problems on both our conference calls today. It goes between sounding OK and then getting really choppy and cutting out. | None | 2018-11-01 13:16:11 |
Deanna Stull | cxo@coachville.com | NRV9241KUQX9QNMC | Assistant | Chrome 70.0.3538.110 | PIN issues | I was unable to call in with ANY PIN we had previously created. | None | 2018-12-03 17:08:37 |
julie varga | julievarga1@gmail.com | EBSQJOKV9CDZW3FJ | Presenter | Chrome 71.0.3578.80 | Microphone control / responsiveness | log in and log back out. serious long time delay between action on the conductor screen and change in audio, tones rung dont come in for minutes. still hearing old break out room when i move to new break out room or main room. very unfortunate situation. | None | 2018-12-11 19:30:41 |
Deanna Stull | cxo@coachville.com | 11SVFL9RWY5G5KW3 | Admin | Chrome 71.0.3578.98 | Disconnection & Responsiveness | We are having technical difficulties with people being dropped from call. Incluuding Dave the instructor. WHY DOES THIS KEEP HAPPENING!!!!??????? | None | 2019-01-08 11:20:52 |
MARk.mckenzie@eby.com | mark.mckenzie@eby.com | CZS4PMBCXTMKVT | Presenter | Chrome 71.0.3578.98 | Disconnection & Responsiveness | I was not able to activate my call today. As I was logging in iI saw and email pop up that gave me the participants already. | None | 2019-01-17 06:14:46 |
Richard Kepple | richard@sedonasouladventures.com | D4RWVXISISBPN0N6 | Presenter | Chrome 71.0.3578.98 | Microphone control / responsiveness | No audio heard. Apparently i can be heard | None | 2019-02-10 15:41:38 |
Cat | cat@gangaji.org | JO1IP04ZIBWH3JWF | Admin | Safari 12.0.3 | PIN issues | no music and many cannot enter call multiple issues. conference pages loading very slow
| None | 2019-02-17 11:14:33 |
Diego | DiegoGarcia57@gmail.com | S7RQ4PNVTSNV1F9Q | Admin | Maxthon 5.1.2.3000 | Other | Music would not turn off after pressing the "MUSIC" button and watching the color of the MUSIC button change from green to red. Tried this several times. We just setup Custom Audio Cues for this call so maybe somehow the two functions are interfering with each other? Has this been tested? Is this a bug? Sadly, I tried chat, but it said that the chat person will be back on Monday, in 2 days. I would be essential to have chat support on weekends please. | None | 2019-02-23 09:59:28 |
Raphaelle Tamura | tamuras@sbcglobal.net | 97QWQ46JJSFQTGGD | Assistant | Firefox 65.0 | Microphone control / responsiveness | Our past couple of TeleClasses have sounded pretty bad - skipping missed words, general bad sound. This is the experience our students are saying is happening when my husband is speaking. We turned up the mike but then it was too loud for some. He is using the (408) 520-2444 number. | None | 2019-02-23 10:35:45 |
Julie | julievarga1@gmail.com | WUMJJYAVWYZ4R50C | Presenter | Chrome 72.0.3626.109 | Microphone control / responsiveness | With a group and no one can hear me. I am not muted | None | 2019-02-25 09:58:31 |
Marla | marla.smith@ibsa.com | Z6KJ16ZJMZMUM3EZ | Admin | Internet Explorer 11.0 | Display & Sort issues | we do not see anyone on the call, not even the presenter
| None | 2019-03-06 11:50:21 |
Miwa Mack | miwa@boulderpsychicinstitute.org | 28B2VUWE7RA9MZA | Presenter | Safari 12.0.1 | Other | Clicking Shift or Command / Control to select multiple people in the call at a time not working. | None | 2019-03-12 16:16:40 |
Julie | julievarga1@gmal.com | PONRK2GBDV2STAFC | Presenter | Chrome 72.0.3626.121 | Microphone control / responsiveness | I can not hear the break out groups and the chime. | None | 2019-03-19 18:19:23 |
Meg | spiritlite1@aol.com | LJPGCT24KNTMJNZ | Presenter | Safari 12.0.3 | Disconnection & Responsiveness | When my students registered they did not get emails with phone or dial in please advise this is a bad way to start my class thank you so much | None | 2019-03-30 09:36:29 |
Meg | spiritlite1@aol.com | LJPGCT24KNTMJNZ | Presenter | Safari 12.0.3 | Other | My students used the link provided to sign up for the conference when they clicked onto the link it gave a button to call in and no sign in they did not get onto my control panel or into the conference It was a fiasco apparently the other three links I sent worked I do the weekends in segments but the first one was disastrous and disruptive we wasted a lot of time having to email call in instructions, tubes and codes to the students. I have used you all for years and this is my first time back after a year hiatus. Not a good way to begin. Then they were almost half of them showing up as my assistants after they signed in it was nuts. Please advise if you have any idea what happened or please fix if needed. Thank you so much, Meg | None | 2019-03-30 12:15:06 |
Raphaelle Tamura | tamuras@sbcglobal.net | 3DZY6PH6S11JWZU6 | Admin | Firefox 66.0 | Audio Quality | The quality on our lines (both of them, different sources - cell phone and landline) - the lines "skipped" and phased in and out today. Not us, your lines. Not good for our event. | None | 2019-04-13 11:18:48 |
Volkmar Richter | volkmar.richter@rub.de | VSM1Q22PAMCRP3 | Assistant | Firefox 67.0 | Display & Sort issues | If I sort the list after names, the capital letters are coming first and then the small letters. It would be much better (especially if there are many participants!) if the letters are sorted regardless if they are capital or small!!! | None | 2019-06-09 16:55:09 |
Jackie | jackie.robbins@gmail.com | LB1CSZ3SCNC5C7TW | Admin | | PIN issues | | None | 2019-07-27 10:46:57 |
Sharon | hello@aesclepion.com | F9M1YSK1V5PAD7KX | Presenter | Firefox 68.0 | Other | There is no green room | None | 2019-08-08 15:24:50 |
Catherine H Geeslin | cgeeslin@everytown.org | TRM5TRGJWPR6XY4H | Presenter | Chrome 76.0.3809.132 | Microphone control / responsiveness | no one can hear me!! | None | 2019-09-11 08:57:28 |
Samantha Godman | samantha.goodman@bickfordseniorliving.com | B6CFEZNNOCLCGKXU | Admin | Chrome 77.0.3865.120 | Other | conducting a presentation and call and the screen is still flashing during the presentation. | None | 2019-10-28 09:34:03 |
Leni | general@indivisibleil.com | 9LX4XWJVI44N1R8 | Admin | Safari 13.0.2 | Disconnection & Responsiveness | log in and conduct | None | 2019-11-13 17:59:38 |
Deanna Stull | cxo@coachville.com | QZMOLB120W8KJ3JK | Presenter | Firefox 70.0 | Disconnection & Responsiveness | Students are being dropped | None | 2019-11-19 17:13:45 |
Megan | Megan.Aronson@foh.hhs.gov | TDIPWYYHRSYK6EMA | Admin | Chrome 69.0.3497.100 | Breakouts, Cues, Tones | Breakouts and hand raising have a minute lag... | None | 2020-01-03 09:35:36 |
Greg Hottinger | greghottinger@gmail.com | 5TV1AYK0Y71NPMEC | Presenter | Chrome 79.0.3945.117 | Display & Sort issues | Not displaying the presenter. Display looks differently | None | 2020-01-13 08:46:08 |
Courtney Hostetler | chostetler@freespeechforpeople.org | RK756R1PI9HRPY3S | Presenter | Safari 13.0.5 | Microphone control / responsiveness | My mute button has not worked for any of the 3 calls that I have been a presenter on. | None | 2020-02-05 10:09:56 |
Julie | julie@christiesheldon.com | 0R76FRQ3XQHJ9KHX | Presenter | Chrome 80.0.3987.122 | Other | unable to open screen share program for MAC.. super unstable and quits within a second of opening it | None | 2020-03-01 17:13:55 |
Kirsten L Farris | kirsten@kirstenfarris.com | 0OM1LN12VZR9XRK | Admin | Chrome 80.0.3987.132 | Other | Nobody can connect to our call | None | 2020-03-12 10:54:52 |
Samuel Crystal | samcrystal@jewishdems.org | U5TVWY8IOMGXW5C6 | Assistant | Chrome 80.0.3987.149 | Microphone control / responsiveness | AUDIO IT NOT WORKING. NEED IMEDIATE ASSITANCE | None | 2020-03-26 11:48:44 |
Brad Howard | brad.howard@mail.house.gov | EWEXEK99DSPUDCB3 | Admin | Chrome 66.0.3359.181 | Audio Quality | very static for all callers - seems bad connection. Call starts at 3:30pm so please help urgently | None | 2020-03-26 12:04:45 |
Djenanesh | djemanesh@faircount.org | 60HK5Z3PH07XGS90 | Presenter | Chrome 79.0.3945.130 | Display & Sort issues | | None | 2020-03-28 08:05:06 |
Djemanesh Heywat Aneteneh | djemanesh@faircount.org | 60HK5Z3PH07XGS90 | Presenter | Chrome 79.0.3945.130 | Disconnection & Responsiveness | | None | 2020-03-28 08:15:06 |
Kristin Belg | kristin.belg@menchies.com | 2885AYV1TWDBSRZ | Admin | Internet Explorer 11.0 | Disconnection & Responsiveness | Twice the callers all went silent, I could still see the lights on. Then the panel said, internet connection lost. After about 1 min, callers came back on | None | 2020-03-31 12:42:08 |
Carol | Carol@SufiWay.org | SFDHGB6FEQT1EF6W | Presenter | Chrome 81.0.4044.138 | Audio Quality | On our Prayer call right now, all voices are breaking up. Please help! It starts in two minutes. | None | 2020-05-16 08:38:26 |
Christina | hello@boulderpsychicinstitute.org | I8ZAVKT8G2IKKREV | Assistant | Chrome 81.0.4044.138 | Audio Quality | Everything sounds choppy. All I did was call in, and the music was horribly choppy.
On top of that, when I go to mute a participant, their microphone only stays on mute for a few seconds before unmuting itself. | None | 2020-05-16 09:33:26 |
eliz carol | elizabethcarol@aesclepion.com | U9X2Q25DG8PD5JT8 | Presenter | Firefox 60.0 | Disconnection & Responsiveness | very slow screen updates. no ability to control conference | None | 2020-05-16 09:51:34 |
Crystal Heinemann | crystal80872@yahoo.com | QWJ2STM8VPHNNAY | Admin | Safari 13.1 | Microphone control / responsiveness | Static sound.
Mics jumping.
| None | 2020-05-16 10:01:11 |
Crystal Heinemann | crystal80872@yahoo.com | QWJ2STM8VPHNNAY | Admin | Safari 13.1 | Microphone control / responsiveness | Had to cancel my conference as the mics kept bouncing from mute to unmute. Then my mic, was not lighting up green and even though I was unmuted, no audio was coming out. It was completely inoperable. I have another conference at 12pm PST and fingers crossed this issue is fixed. Please advise. | None | 2020-05-16 10:13:52 |
Melanie | melanie@boulderpsychicinstitute.org | 33RZD33VHXSMDJZV | Admin | Safari 13.0.5 | Display & Sort issues | While typing in staff chat every 5th or so line disappears. | None | 2020-05-30 09:40:13 |
Shayla Roberts | sroberts66@cox.net | ZXBPPAA3VI9LJSH | Admin | Firefox 76.0 | Audio Quality | We have no sound on our call. | None | 2020-06-05 13:44:53 |
Aaron Black | elchanonblack@gmail.com | WLZOVV42CJS2LDVX | Admin | Safari 13.1.2 | Disconnection & Responsiveness | need to ad more lines asap | None | 2020-08-16 15:42:05 |
DeAnn | deann.scheppele@gmail.com | W9JF46404FYKY8LQ | Presenter | Chrome 84.0.4147.105 | Other | | None | 2020-08-23 04:58:30 |
Steve Barnes | stvbarnes72@gmail.com | 2IKMP3FVUHB98SDO | Assistant | Firefox 79.0 | Disconnection & Responsiveness | On our regular call Democracy Watch News. I lost audio both on my computer Skype connection and on my mobile phone connection. Your alert says I have a connectivity problem. The board is still up and I think it is working for others. My internet is working. I have been TAing these calls for several years and this has never happened. I will use my phone to call another person to see if CenturyLink is having problems. No problem with that. I have learned that everyone on the call lost connectivity. Maybe your system became over-loaded? Thanks | None | 2020-09-03 13:07:01 |
Shayla Roberts | sroberts66@cox.net | NUT7SAOJ0W2VOHWL | Admin | Firefox 81.0 | Other | Two things: 1. We are using the new interface and having an issue with the before-call music control. We have always stopped the music for a 1-minute announcement before the call, and then we could always restart the music. Now we can no longer reliably restart the music after the announcement.
2. Our callers are being confused by the fact that the reminder emails that come to them from Maestro show only Pacific time, but the notation of it being Pacific time is on the next line of text, so users are not seeing it. In the past, the reminders would have shown the correct time zone for each caller. Is there any way to customize the time zone for the reminder emails. | None | 2020-11-19 08:46:26 |
Christie | coaching@christiesheldon.com | LYQ49VVQ73K0NK3J | Admin | Chrome 86.0.4240.198 | Other | Some could use char feature others cannot. Same issue again | None | 2020-11-22 04:33:28 |
Dave Gannon | dave@boulderpsychicinstitute.org | AYFYYFZM70E09309 | Presenter | Firefox 84.0 | Disconnection & Responsiveness | At around 12:35pm MST, the entire call crashed and kicked everyone off the call, we all had to re-call back in. | None | 2021-01-09 11:14:23 |
Sharon | hello@aesclepion.com | S01Z4SE38CSCTMTP | Presenter | Firefox 84.0 | Display & Sort issues | Long delays seeing when people are moved into rooms, or changes made to microphone, or when people call in. | None | 2021-01-11 19:30:36 |
Shayla | sroberts66@cox.net | 1O60RA662J7ONIZV | Presenter | Chrome 87.0.4280.141 | Disconnection & Responsiveness | When I log onto my call, and once the dashboard appears, there is a delay in having my name show up. There are so seem to be timing issues for co-presenters, some of whom report not being able to see callers names at all, or being delayed in doing so. | None | 2021-01-12 08:12:33 |
Shayla | sroberts66@cox.net | 1O60RA662J7ONIZV | Admin | Chrome 87.0.4280.141 | Disconnection & Responsiveness | We have a experienced a number of disconnects .. sometimes all callers have been bumped off the call and had to call back in. | None | 2021-01-12 08:14:12 |
Lisa | hello@clairvoyanthawaii.com | SJ73406QEW540GW3 | Presenter | Safari 14.0.1 | Microphone control / responsiveness | I cant get the select all to work. SO if I want to mute or unmute the group, etc...I can not. I have refreshed several times but this bug appears to be in the new interface. It happened to me in a class yesterday too. | None | 2021-01-14 20:53:20 |
Raphaelle Tamura | tamuras@sbcglobal.net | GNVYTKIN6XYK3JD | Admin | Firefox 84.0 | Other | Both the speaker and assistant and half of the class was kicked off the call, JUST LIKE LAST WEEK. I was told this was fixed and we have three other TeleClasses today. Please stabilize your program, this is NOT acceptable. I was assured that you had fixed this problem. It makes our course unprofessional. Please contact me asap. | None | 2021-01-16 10:27:15 |
Kingston | hello@clairvoyanthawaii.com | NHT1JCBXAA9L85Q | Assistant | Chrome 87.0.4280.141 | Disconnection & Responsiveness | Hi, our conference disconnected in the middle of the event, and everyone got kicked off the line. | None | 2021-01-16 10:30:05 |
Cody Edner | codyedner@gmail.com | LLRUWJ0M4ZUABVSB | Presenter | Chrome 88.0.4324.96 | Other | people are getting knocked off my call. | None | 2021-01-26 17:40:32 |
Sharon | hello@aesclepion.com | 6EJOBX6ZDZLZC3I | Assistant | Firefox 84.0 | Display & Sort issues | not showing movement of people into rooms, not showing everyone who called in,
long delay (1+ minutes) when movement does show | None | 2021-01-27 18:07:06 |
Carrie | c2conner@gmail.com | XWI1PNR336RMMN1J | Presenter | Safari 13.1.2 | Microphone control / responsiveness | | None | 2021-02-03 18:55:50 |
Greg | greg@culturalarchitecture.com | 7J0AR4IOQDWJKYV9 | Admin | Safari 14.0.3 | Breakouts, Cues, Tones | In Safari with the HTML interface when you go to select from the pull down menu it does not highlight the group you select i.e. presenters, everyone, etc. When I use Firefox for MAC then it works. So, it is clearly a problem with the Safari browser | None | 2021-02-17 17:54:24 |
Stephan Szugat | stephan@szugat.net | 5CG7OI8VQ63JLGR3 | Presenter | Firefox 85.0 | Other | Dashboard blank or not responding | Screenshot | 2021-02-25 23:38:00 |
Jeff | jeff@maestroconference.com | BE9JA0D5R4K7514 | Presenter | Chrome 90.0.4430.93 | Other | ci in sw test | None | 2021-04-29 07:24:00 |
jeff@maestroconference.com | jeff@maestroconference.com | KDLD79HARWRR3N2N | Admin | Chrome 90.0.4430.212 | Breakouts, Cues, Tones | this is a test | None | 2021-05-25 08:14:15 |
Shayla Roberts | sroberts66@cox.net | V9CSF3TILXGM06O | Admin | Chrome 90.0.4430.85 | Display & Sort issues | Login to the Maestro website, click through to the dashboard, call in by phone, see the dashboard, but not name showing up on the dashboard. | None | 2021-05-27 13:11:58 |
Lindsey Kluin | lindsey.j.bishop@gmail.com | QZL8X6HQKCQXXPC | Presenter | Chrome 91.0.4472.101 | Other | Hello! Not a bug but I realize once my students log in I dont know how to turn off the music. Can you let me know within the next five minutes? | None | 2021-06-16 16:45:54 |
test | test@maestroconference.om | GVJEN7OTPU7CL82 | Presenter | Chrome 91.0.4472.124 | Microphone control / responsiveness | testing | Screenshot | 2021-07-12 04:44:07 |
Jeff | jeff@maestroconference.com | 1MUOR4Y7ZQUH4AN5 | Presenter | Firefox 89.0 | Breakouts, Cues, Tones | This is a test. | None | 2021-07-12 08:19:59 |
Djali Vesela | djali.vesela@gmail.com | 7F0OTASEIGFRBO5 | Assistant | Chrome 91.0.4472.114 | PIN issues | Meghan Sheridan has not go the right pin. Can you send me or her a new one? meg.sheridan2@gmail.com | None | 2021-07-17 12:19:13 |
Stefi | Magicislestefi@gmail.com | 4C6SL1O4S9PNR79 | Assistant | Safari 14.1.1 | Disconnection & Responsiveness | We had a person call in and fell off the phone multiple times over 10. Had problems with the Audio and hearing her. Apparently this has been happening a lot in this Sunday space. Very disorienting trying to have a conversation. | None | 2021-08-08 13:13:22 |
Raphaelle Tamura | tamuras@sbcglobal.net | PLAIDZRX8RBAIDFY | Admin | Firefox 91.0 | Other | For some reason suddenly people are able to get on our dashboard where as I have had that turned off. How do I undo that? | None | 2021-08-14 12:02:45 |
Sharon | webmaster@aesclepion.com | R805VXGSS00MGBFF | Assistant | Firefox 91.0 | Audio Quality | several people had problems being heard, or hearing others. They had to call back in to "fix" it. My screen froze a couple of times. | None | 2021-08-25 19:09:42 |
Lindsey Kluin | lindsey.j.kluin@gmail.com | 59382Z1FSLPMJT0J | Presenter | Chrome 92.0.4515.159 | Display & Sort issues | My name is no longer showing up in the conductor interface as an attendee | None | 2021-09-07 08:54:10 |
Lindsey Kluin | lindsey.j.kluin@gmail.com | 59382Z1FSLPMJT0J | Presenter | Chrome 92.0.4515.159 | Breakouts, Cues, Tones | The remove button is not removing the caller :/ | None | 2021-09-14 09:01:25 |
Samara | hello@clairvoyanthawaii.com | WAZSFCD8EZ4CMVZR | Assistant | Chrome 95.0.4638.54 | Other | Several participants who are trying to call in with the webphone are unable to join the call today. | None | 2021-10-23 16:05:44 |
David | dhs@multiply-your-impact.com | 70441SSUNJ286Y8N | Presenter | Chrome 95.0.4638.69 | Display & Sort issues | Each group is showing as having 1 more member than they really do. | Screenshot | 2021-11-09 17:36:17 |
David Sherrod | DHS@Multiply-Your-Impact.com | 70441SSUNJ286Y8N | Presenter | Chrome 95.0.4638.69 | Breakouts, Cues, Tones | Highlighting myself, I see the breakouts in the screenshot. Only Breakouts 1 and 2 were dissolved; only the breakouts that have names were truly active. I selected breakout 1 and it put me in it, alone. | Screenshot | 2021-11-09 18:29:51 |
samara | hello@clairvoyanthawaii.com | 8L7IQWLTOTDRY03W | Admin | Chrome 97.0.4692.71 | Disconnection & Responsiveness | Hi! No one was able to get onto the call today via phone. The webphone is working. Please check on this. Thanks! | None | 2022-01-11 13:40:56 |
Danielle | daniellegura@gmail.com | J2GL29E0J3KRVMM1 | Assistant | Chrome 98.0.4758.82 | Microphone control / responsiveness | Not sure how to reproduce it, but people in breakout rooms on "breakout only" were heard in other rooms as if they were on public mic. All callers had mics behaving as if they were "public" when clearly they were on "breakout only". When the callers were put on "mute" it DID mute, but when they were on "breakout" it went back and forth from behaving as if it was on "public". This is the second time in a week this has happened in a group call. | None | 2022-02-09 17:06:51 |
Danielle | daniellegura@gmail.com | DCMGF1Q1W2FR4ZJ0 | Assistant | Chrome 98.0.4758.82 | Other | Unable to respond to participants through the chat feature at the bottom of the page. | None | 2022-02-12 08:17:39 |
julie | coaching@christiesheldon.com | E0OSNCMQL3EC23L5 | Presenter | Chrome 99.0.4844.51 | Other | participants are not able to see each other, raise hands or post messages. They can hear me and each other. I can see the participants on the conductor interface and the regular interface | None | 2022-03-12 10:24:45 |
Cody Edner | codyedner@gmail.com | F70E017ECRDIDR | Presenter | Chrome 103.0.0.0 | Disconnection & Responsiveness | People keep getting knocked off the call | None | 2022-07-24 11:19:16 |
Lauren Cielo | info@goldenrosepsychic.com | UDUHGVF1X5YLMMI | Presenter | Chrome 103.0.0.0 | Breakouts, Cues, Tones | UID: UDUHGVF1X5YLMM
Tones too low to hear: 15 more seconds and Low tone | None | 2022-07-30 09:48:40 |
Miwa Linehan | hello@boulderpsychicinstitute.org | SQTNDXQJ6CRNY73E | Presenter | Chrome 103.0.0.0 | Disconnection & Responsiveness | We keep having folks getting dropped from the line | None | 2022-07-30 10:37:56 |
Lauren Cielo | info@goldenrosepsychic.com | S7HI4VNBBZP1WK7F | Presenter | Chrome 103.0.0.0 | Breakouts, Cues, Tones | 15 More seconds and low tones volume too low | None | 2022-07-30 15:26:40 |
Miwa Linehan | hello@boulderpsychicinstitute.org | BCKLSXMHJCZSDD8K | Presenter | Chrome 103.0.0.0 | Disconnection & Responsiveness | Our callers keep getting dropped from the line. They are also having microphone issues. | None | 2022-08-06 10:25:21 |
Miwa Linehan | hello@boulderpsychicinstitute.org | BCKLSXMHJCZSDD8K | Presenter | Chrome 103.0.0.0 | Disconnection & Responsiveness | Several of our callers keep getting dropped from the call | None | 2022-08-06 11:17:25 |
Lauren Cielo | info@goldenrosepsychic.com | S7HI4VNBBZP1WK7F | Presenter | Chrome 103.0.0.0 | Breakouts, Cues, Tones | Audio cues volume is too low to beheard by registratnts | None | 2022-08-06 15:23:21 |
Miwa Linehan | miwa@boulderpsychicinstitute.org | 0S0DAG1YH47Y4STA | Presenter | Chrome 103.0.0.0 | Audio Quality | The audio ques are super quiet. is there any way to turn up the volume?
| None | 2022-08-09 12:05:06 |
Samara | rev.samara@clairvoyanthawaii.com | DQ1ZTRTS0TL4PGL | Admin | Chrome 104.0.0.0 | Disconnection & Responsiveness | Hi there. Our students and teachers keep getting kicked off this call. Can you please help? Thank you! | None | 2022-08-11 08:33:31 |
kirsten@kirstenfarris.com | kirsten@kirstenfarris.com | 0OM1LN12VZR9XRK | Admin | Chrome 104.0.0.0 | Disconnection & Responsiveness | keeps dropping presenter off line | None | 2022-08-11 10:59:20 |
Lauren Cielo | info@goldenrosepsychic.com | ZRTTI4SUROGKXSC | Presenter | Chrome 105.0.0.0 | Breakouts, Cues, Tones | Default audio cues to low to hear | None | 2022-09-03 13:00:11 |
Lauren Cielo | info@goldenrosepsychic.com | S7HI4VNBBZP1WK7F | Presenter | Chrome 105.0.0.0 | Breakouts, Cues, Tones | Default cues are too low to hear | None | 2022-09-03 15:54:29 |
Miwa Linehan | hello@boulderpsychicinstitute.org | CLO1U2BXVHHV5I9X | Admin | Chrome 104.0.0.0 | Disconnection & Responsiveness | One of our participants got booted off the call and wasnt able to use their same number to call back in. They tried to register with the same email address to get a new number and maestro needed a new email address for them to register under. | None | 2022-09-06 19:00:12 |
Lauren Cielo | info@goldenrosepsychic.com | UDUHGVF1X5YLMMI | Presenter | Chrome 105.0.0.0 | Breakouts, Cues, Tones | Default audio cues too low to hear | None | 2022-09-10 10:35:42 |
Samara | rev.samara@clairvoyanthawaii.com | 4C6SL1O4S9PNR79 | Admin | Chrome 106.0.0.0 | Display & Sort issues | The participants are on the call, but they are not visible on the Maestro screen. | None | 2022-10-17 08:59:45 |
Cody Edner | codyedner@gmail.com | 70FIBDGWOMBQD6CV | Presenter | Chrome 110.0.0.0 | Disconnection & Responsiveness | people keep getting knocked off the call | None | 2023-02-13 19:38:40 |